Content Strategist

Web Design Washington, District Of Columbia

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Description

At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be!  We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it.     
   
Together, we know our people are our difference—for our clients and our colleagues.  
   
Are you ready to: 

  • Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?

  • Learn and grow by taking advantage of every opportunity available to you? 
  • Be the difference and make it happen? 

MetaPhase is seeking a Content Strategist to support a federal digital transformation program by developing inclusive, accessible, and user-centered content strategies. You’ll be at the intersection of customer experience, human-centered design, and digital delivery—helping government clients communicate clearly and consistently across digital services. 

This role is ideal for someone who thrives in collaborative, agile environments and has a passion for plain language, content governance, and helping users achieve their goals through thoughtful content design. 

 
What You Will Be Doing: 
  • Plan and implement content strategies that align with user needs, client missions, and program goals 
  • Conduct content audits and gap analyses to evaluate content effectiveness across websites, platforms, and channels 
  • Define and manage editorial calendars, workflows, and content governance models 
  • Write and edit digital content in plain language, ensuring alignment with federal accessibility (508/WCAG) and usability standards 
  • Collaborate with UX designers, developers, and product owners to translate content needs into digital interfaces 
  • Facilitate stakeholder interviews, usability testing, and workshops to refine content direction 
  • Develop voice and tone guidelines and support client teams in content adoption and governance 
  • Analyze and report on content performance using tools like Google Analytics, SiteImprove, or similar 

What We Need From You (Required):  

  • 3+ years of experience in content strategy, UX writing, web publishing, or digital communications 
  • Experience working in agile or iterative delivery environments 
  • Strong writing, editing, and information architecture skills with a focus on usability and accessibility 
  • Familiarity with U.S. Web Design System (USWDS), Section 508, and plain language guidelines 
  • Ability to manage content lifecycles—from planning and creation to approval and publishing 
  • Excellent collaboration and communication skills across technical and non-technical stakeholders 
  • U.S. Citizenship required (NO EXCEPTIONS) 
  • Ability to obtain a Public Trust clearance 

Bonus Points (Desired):

  • Experience working with federal agencies or government programs 
  • Familiarity with content design tools such as Figma, Mural, or InVision 
  • Knowledge of content management systems (e.g., Drupal, WordPress) and web publishing workflows 
  • Background in human-centered design, UX research, or strategic communications 
  • Certifications in content strategy, UX writing, or accessibility (e.g., IAAP CPACC, Nielsen Norman Group) 

Work Setup & Travel:  

  • Hybrid - Based in Washington, DC. Occasional travel may be required. 
Clearance & Education: 
  • Must be able to obtain Public Trust
  • Bachelor’s degree in Information Systems, IT Management, or related field 

Benefits & Perks:
At MetaPhase, we care about your well-being and success. Our benefits include generous PTO, federal holidays, parental leave, and comprehensive health coverage (medical, dental, vision, life, and disability). We also offer a 401(k) with company match, FSA/HSA options, commuter benefits, and much more.

About MetaPhase  
MetaPhase is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team: 
  
Best Places to Work 
  • Washington Post Top Workplaces – 2022, 2023 
  • Washington's Business Journal’s Best Places to Work – 2021, 2022 
  • Virginia Businesses Best Place to Work – 2021, 2022, 2023 
  • Northern Virginia Technology Council Top 100 Technology Firms – 2020 
   
MetaPhase is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or veteran status, or any other factors protected by federal, state, or local law.

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