People Systems and Analytics Director - Global People Team

Human Resources & Talent Acquisition Anywhere, United States Portland, Oregon Washington, District of Columbia


Description

Location: Remote in Nairobi, US, or UK
Position Status: Full-time, Regular
Starting Salary: The annual starting salary for this position will be $91,000 USD for US-Based staff.  To be benchmarked locally if the position will be based in another location.

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

Department

The People Team ensures that Mercy Corps has the people, strategies and learning that will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. We do this through the recruitment, retention, and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this, we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.

Position Summary

Develop and oversee the strategy for people systems deployment, operations, and utilization: This position provides strategic leadership, planning, management, and oversight of all People Team related systems including the Human Capital Management System, Talent Acquisition System, Talent Development (eLearning), Performance Management and other supporting systems and applications. This closely partners with People Team leaders and is accountable for ensuring the assessment of strategic agency needs, deployment of specialized system improvements, and management of related vendors. They must be capable of making informed recommendations regarding complex systems, programs, and processes at Mercy Corps and be able to effectively partner with key stakeholder to uphold data governance, system releases, and process improvement.

Develop and oversee the strategy for appropriate and effective use of people data and analytics: This role oversees Mercy Corps' consistent and appropriate use of people data by developing tools, supporting data literacy, and ensuring data quality. As Mercy Corps rolls out its 2030 Vision and Strategy, this role will closely partner with global leadership and HR counterparts to ensure produce effective and informative people data and analytics to inform effective people strategies.   

Essential Responsibilities

PEOPLE SYSTEMS

  • Oversee People Team-related system implementations in partnership with vendors, system admins, internal partners, and functional owners
  • Oversee and manage transitions experienced by agency stakeholders during system deployments and process changes through focused communications, creative interactions, and consistent storytelling.
  • Oversee the maintenance, configurations, customizations, and upgrades of all supported people systems with the aim of maximizing value and reducing risk to downstream customers and systems.
  • Ensure documentation of scope, expected outcomes, timelines, resource allocation and plans for new projects and bodies of work
  • Plan, budget, and forecast People system’s needs, in partnership with all People Team Functional Areas.
  • Maintain vendor relationships, manage contracts, and understand product roadmaps of critical People systems.
  • Ensure the creation of documents, process maps or other materials to support the design, build, and deployment of People systems.
  • Direct and oversee the development and publication of system user training, guides, and resources to increase the efficacy and value of all managed systems
  • Direct and oversee the development of process, procedure, and policy documents of impacted People functions and internal partners.
  • Oversee and continually elevate the process of continuous system/operational improvement and support management after initial system implementations.
  • Oversee and continually improve release management processes to reduce risk to People systems, functional owners, and downstream users.

PEOPLE DATA AND REPORTING

  • Ensure high data quality through monitoring procedures and targeted process improvement, so they are viable and useful for agency consumers.
  • Support the improvement of data literacy and acumen within the People Team and the agency.
  • Oversee the development of integrations, reports, dashboards, and other analytic tools to support ongoing needs of the agency and various departmental leadership.
  • Oversee and contribute to the improvement of data governance on behalf of the People Team
  • Oversee development and maintenance of agency metrics based on People-related data to analyze opportunities such as, pay/compensation equity, hiring, promotions, voluntary and involuntary turnover, performance, and the health of all office locations.
  • Be a strategic partner within the People Team and agency to promote the use of People Data to solve strategic business needs

 

STRATEGIC LEADERSHIP

  • Serve as a key member of the People Team Leadership and strategic partner within the broader global People Team.
  • Represent the People Team and be a credible voice on behalf of the People Team in IT, systems, and data related forums and efforts.
  • Supervise team members, consultants, interns, and volunteers under the people systems, eLearning, and analytics
  • Build succession, redundancy, and coverage plans for all functional responsibilities in the team
  • and create associated development
  • Manage, project, and propose budgets that are aligned with the strategic objectives of the People team and the
  • Responsible for keeping abreast of emerging industry trends and industry good practice in the following areas: Emerging HR Solutions, Data and Analytics, Learning Technology, Project/Change
  • Promote the enabling and multiplying characteristics and benefits of systems, automation,
  • eLearning, and data/analytic insight to the People Team and agency.
  • Provide project and change management support to large, high priority initiatives in the People
  • Systems and Analytics Team and the broader People
  • Model a culture of integrity by maintaining high ethical standards and treating people with respect and dignity
  • Nurture Mercy Corps’ culture by promoting the development and advancement of ideas allowing for new and unique approaches to problem-solving
  • Role model, create and sustain a diverse and inclusive work culture where all team members are supported and can thrive
  • Consistently demonstrate flexibility, resilience, and ability to maintain positive relationships and composure, even under challenging or difficult circumstances.

Supervisory Responsibility

Direct Supervision of People Systems and Analytics Team

Accountability

Reports Directly To: Chief People Officer

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.

Minimum Qualification & Transferable Skills

  • BA/BS in Information Systems, Computer Science or other technical/analytical field, or 7+ years of equivalent work experience required.
  • 5+ years’ experience in managing operations or implementation of global, enterprise level applications.
  • 3+ years of experience in business intelligence with a high level of data and analytical acumen.
  • Working knowledge and experience with Ultipro HRIS, Cognos, Power BI, is preferred.
  • Exceptional communication skills, including the ability to actively listen, gather relevant valuable information, articulate ideas effectively to diverse audiences & senior leadership, negotiate successfully, and manage conflict.
  • Demonstrated expertise of building consensus across global business partners and technology leaders to drive projects to successful outcomes.
  • Proven ability to lead cross-functional, multi-cultural teams and provide exceptional project and change management expertise. Project and Change/Transition Management proficiency required; certification preferred
  • Proven ability to oversee multiple enterprise level initiatives simultaneously and manage multiple senior level stakeholders globally
  • Proven ability to identify and act on existing and emerging areas of opportunity.
  • Competency in the areas of HR, Recruitment, Talent Management, Workforce Planning, L&D, or Benefits & Compensation required. SHRM, HRCI or equivalent certification will be an added advantage.
  • Experience in remotely supervising, developing, and coaching managers and sr. level team members required.

Success Factors

A successful candidate is a strategic partner able to oversee and manage a healthy portfolio of critical and high priority bodies of work. They have a strong track record of building partnerships, coalitions, and ally ships with senior level leaders in solving complex and challenging global and enterprise level problems. They demonstrate a strong ability to lead, develop, and oversee diverse work and project teams with the aim of delivering successful business outcomes. It is important that they can work in a fast-paced and dynamic environment demonstrating a high degree of resilience, adaptability, and drive.

Living Conditions / Environmental Conditions

This position is remote and may require up to 30% domestic and international travel. The position will be supporting global stakeholders and will require work outside of a traditional schedule to accommodate time zone differences. Project and operational workloads may also vary and require increased hours during critical work activities.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development 

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

 As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.

Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.

Covid-19 Vaccine Policy for US-Based Employees

Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy is necessary to ensure not only the safety of our workforce, but the ongoing functionality of the organization.

This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.

For new employees this requirement goes into effect within 10 business days of employment.  Team members that travel are expected to comply with host-country requirements, including vaccinations.  Failure to comply may impact your employment.  Proof of vaccination or exemption must be provided.