About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Team

This role will report to the Head of Operations and Data Protection, or relevant delegate as part of the wider European Operations team.

The Position 

This role would be responsible for providing important administrative support and coordination to the European Operations and Data Protection team. The Operations and Data Protection Coordinator will support the Head of Operations and Data Protection to ensure that crucial day-to-day tasks, specifically in relation to Data Protection, are completed and documented, as well as supporting on conducting assessments and investigations as required. In addition, the role will conduct research and provide guidance to the wider Operations team on aspects of operational risk (including Health & Safety and Data Protection).

●        Provide support to the Head of Operations and Data Protection on administration of European Data Protection.

●        Act as an internal point of contact on Operations and Data Protection including providing management of inboxes and escalation of queries or reports.

●        Monitor and advise Head of Operations & Data Protection of developments and updates from the Autoriteit Persoonsgegevens (AP) in the Netherlands and European Data Protection Board

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Essential Responsibilities 

Data Protection and Privacy:

●        In collaboration with the Head of Operations & Data Protection, provide cover for the Mercy Corps in Europe data protection email address.

●        Work with the Head of Operations and Data Protection to track and record divergences between the GDPR and UK Data Protection legislation.

●        In collaboration with the Head of Operations & Data Protection, coordinate quarterly reviews of the ROPA with department leads and provide summery progress reports.

●        In collaboration with the Head of Operations & Data Protection, review or support in drafting Privacy Impact Assessments where appropriate on processing of personal data and with the support of the Head of Operations & Data Protection, provide guidance to ensure that all new systems or processes implement privacy by design.

●        In collaboration with Head of Operations & Data Protection, IT and other departments as appropriate, provide administrative support to ensure Data Subject Access Requests are handled in a timely and efficient manner, ensuring compliance with data protection regulations.

●        In collaboration with the Head of Operations & Data Protection and other stakeholders as relevant, provide administrative support to ensure that data incidents are recordedand support with reporting to the Dutch AP where necessary.

●        Support in the development, scheduling and tracking of onboarding and refresher trainings across the European team.

●        Record and distribute minutes for MCE and MCNL Data Oversight group and provide a support role.

●        Provide support to and collaborate with the Head of Operations & Data Protection on Data Protection related matters.

●        Provide support to and collaborate with the Head of Operations & Data Protection for being a champion of Data Protection compliance.

●        In collaboration with the Head of Operations & Data Protection, create an open and approachable environment for colleagues seeking guidance.

Operations:

• Support on required Health and Safety risk assessments for MCNL sites (Brussels and The Hague)
• Monitor and advise Head of Operations & Data Protection of developments and updates from Health and Safety regulators.
• Provide support with MCNL insurance renewals
• Along with Operations team, monitor Europe-Operations inbox
• Review Operations policies and procedures as required
• Support Head of Operations & Data Protection in creating streamlined and efficient processes across all European sites.
• Provide support to Head of Operations and Data Protection on all aspects of Operations Management in Europe

Supervisory Responsibility

None

Accountability

Reports Directly To: Head of Operations & Data Protection, Europe (based in UK)

Works Directly With: Managing Director, Mercy Corps Netherlands, Director of Compliance Governance & Risk, Global Data Protection and Privacy team; Admin Assistant (MCNL); HR team

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualifications & Transferable Skills

●        1+ year(s) of experience in a fast-paced office environment, with emphasis on administrative services and/or other relevant administrative experience.

●        Excellent computer skills required, including familiarity with MS Word, Excel and PowerPoint; comfort in working with IT functions a plus.

●        Approachable with excellent communication skills

●        Demonstrated ability to work well under pressure and cooperatively with team members and the ability to take direction as well as work independently.

●        Relevant experience as of Data Protection , Information Governance, Compliance,  or other relevant positions preferred but not essential

●        Basic working knowledge of EU General Data Protection Regulation (GDPR) as well as International data protection rules.

●        Maintain ethics to report all non-compliances and remain impartial.

●        Excellent spoken and written English required

●        Excellent spoken and written Dutch required.

●        An understanding of the Dutch context with regards to Data Protection or Health and Safety regulations would be an advantage.

●        Data protection qualification (such as IAPP) or relevant degree desirable but not essential

Success Factors

●        Excellent organizational and management skills.

●        Strong oral and written communication skills.

●        Ability to handle confidential information.

●        Attention to detail.

●        Flexibility and ability to multitask.

●        Good time management skills.

 Living Conditions / Environmental Conditions

The position is based in The Hague and may require limited travel to Mercy Corps HQ locations in Europe.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As a safeguarding measure, Mercy Corps screens all potential EU-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.

Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.