Business Analyst - People Systems and Analytics

Human Resources & Talent Acquisition Bogota, Colombia


About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.

Program / Department Summary 

The People and Strategy Team ensures that Mercy Corps has the people, strategies, and learning that will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. We do this through the recruitment, retention, and development of the best global talent. We aim to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.

General Position Summary 

The position will be a key member of the People Systems and Analytics team responsible for requirement gathering, analysis, functional design, system configuration, user testing, deployment, and authoring of standard operating procedures.  Priorities will mostly lie within the Mercy Corps’ HCM solution, though supporting interfaces, partner systems, and reporting are also within scope. The position will triage issues, defects, and requests for prompt action.  Customer service is paramount to the role and requires impeccable interpersonal skills.

Essential Job Responsibilities


  • Engage stakeholders to capture process/system needs through user stories, process flows, requirement lists, etc.

  • Analyze requirements and work with the People Team, subject matter experts, and system vendors to produce and implement process/system designs.

  • Configure, test, and deploy system functionality based on approved designs in collaboration with partner systems admins, SMEs, and IT

  • Coordinate and drive completion of functional requirements including but not limited to interfaces and custom builds.

  • Author and maintain HCM data dictionary, operating procedures, and user guides.

  • Support data conversion (extraction, transformation, load, validation)

  • Support engagement, communications, and training efforts


  • Manage production support process and resolve issues within service level agreements.

  • Triage reported incidents and functional requests.

  • Analyze system and process-related issues 

  • Coordinate resolution of system issues and new requests with HCM Core Team, IT, vendors, and all stakeholders.

  • Provide minor system support.


  • Ensure compliance with security procedures and policies as determined by IT and operational leadership.

  • Proactively ensure that team members operate in a secure environment and are aware of policies.

Supervisory Responsibility



Reports Directly To:  Continuous Improvement Manager

Works Directly With HR, Finance, IT, Operations, vendor teams, etc

Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. 

Knowledge and Experience

  • 2 - 3 years of experience in process analysis and/or systems implementation in an analyst role

  • 1 - 2 years of experience in system administration and or system production support

  • BA/BS in Information Systems, Human Resources, Business Administration, or related field.

  • Requires understanding of cloud-based applications, data governance, and BI.

  • Requires ability to communicate with technical and non-technical users.

  • Experience in UKG Pro, Informatica, or Cognos BI preferred.

  • Experience with an HR, recruiting, or Learning Management system is a plus.

  • English fluency required; proficiency in Spanish preferred.

  • Demonstrated history of providing excellent customer service and a high level of attention to detail.

  • Ability to follow procedures, complete tasks with high-quality outputs, meets deadlines, and work cooperatively with team members.

  • Must have strong analytical, and problem-solving skills, effective organizational and interpersonal skills; strong written and verbal communication.  

  • Proficiency in SQL, C#, or JavaScript is a plus

Success Factors

Expansive thinking paired with a bias for action, diplomacy, relationship-building skills, political savvy, and consensus-building across all stakeholder groups is critical to success in this position.  Ability to network and build a range of stakeholder relationships. Commitment to continuous learning and development. Experience in large group meeting design, portfolio management, and negotiation.  Comfort operating in a fast-paced environment with the ability to successfully multitask and meet all deadlines and team member needs. Ability to match personal work style and approach to build trust and credibility with a diverse array of stakeholders. Executive presence, listening and ability to influence senior leadership.

A successful candidate will be action-oriented, adaptable, results-oriented, and comfortable with change. They will be able to work productively and meet deadlines with superior organizational skills, attention to detail, and the ability to successfully juggle multiple priorities and tasks, having an even temper, a problem-solving attitude, and the ability to maintain positive relationships under difficult or heated circumstances. They should be able to influence and persuade people at all levels of the organization and energize and inspire others, regardless of position, directing their efforts and activities toward a clear outcome. An authentic passion for the work is important along with a resilient spirit and ability to gracefully deal with adversity and ambiguity, making sense out of chaos. They should have the comfort and ability to deal with donors, executives, and others with the same level of dignity and respect. A sense of humor is always appreciated.

Living Conditions / Environmental Conditions

The position is based in Colombia and it requires up to 10% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. 

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development 

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

 As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.

Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.