Ethics and Assurance Manager - Amman, Jordan
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Program / Department Summary
The Ethics & Assurance Manager will serve as the focal point for ensuring compliance with Mercy Corps’ Code of Ethics and ethics policies and procedures. They will examine, review, and analyze records, reports, financial information and management practices to ensure compliance with laws, regulations and Mercy Corps’ policies and procedures and will investigate potential violations of the Code of Ethics. The Ethics & Assurance Manager will assist the country management team in developing, implementing and monitoring effective financial and operational controls over activities and offices to mitigate risk.
Essential Job Responsibilities
Code of Ethics Incident Response
- Following Mercy Corps’ policies and procedures, serve as country focal point for the internal reporting of any allegations of Code of Ethics violations, including fraud and corruption.
- Maintain the country Corruption Incident Register and liaise with the Headquarters Ethics team, and other teams as needed, in the resolution of all reported incidents.
- As agreed with the Headquarters Ethics department, conduct inquiries and investigations to determine the facts, circumstances and scope of any allegations raised.
- Collect, analyze and document the results of investigations and communicate observations and recommendations with the collaboration of the Country Director and senior management team, as appropriate.
- In coordination with the Headquarters Ethics team and the country management team, assist in the preparation of any final reports to fully document the investigation and resolution of incidents.
- Liaise with program teams in implementing the country Complaints Response Mechanism (CARM). Respond to Code of Ethics violation referrals received through the CARM.
Code of Ethics Training and Awareness
- Assist the country management team with the implementation of new Headquarters or country Code of Ethics policies and procedures, acting as a catalyst for change and acceptance and supporting smooth implementation.
- In coordination with established on-boarding processes, assist with the on-boarding of new country team members to ensure awareness and understanding of Code of Ethics policies. Conduct and/or coordinate regular anti-corruption, fraud prevention and other Code of Ethics trainings for country staff and partners.
- Assist the country management team in determining effective and efficient solutions to operational issues that ensure compliance with Mercy Corps’ policies and donor regulations, mitigate the risk of fraud or corruption, and also facilitate the achievement of program objectives.
- Assist program, operations and finance teams with implementing standard procedures or, as necessary, developing and documenting enhanced procedures for high-risk program activities, in particular those providing a direct financial benefit to participants (e.g. vouchers, cash distributions), requiring high value procurement, or the distribution of in-kind goods.
- In coordination with the country management team and program managers, maintain the country-level Risk Register to identify key risks and document strategies to mitigate these risks. Manage the quarterly update process and ensure communication of action plans.
- In coordination with relevant teams, perform periodic internal control reviews of in-country financial, procurement, human resource, and logistics procedures in both the main country office and field offices. In coordination with program and monitoring and evaluation staff, conduct field reviews of program activities to ensure that adequate controls are in place and are functioning properly. Communicate findings and work with the relevant departments to correct weaknesses and improve controls as needed.
- As agreed with the program and finance teams, advise on the development of monitoring plans for partners, including sub recipients, key vendors and other partners that must adhere to ethics policies. In coordination with relevant teams, perform periodic compliance reviews of partners.
- In coordination with the country management team and HQ Finance, assist with the follow-up and resolution of external audit or Mercy Corps Internal Audit findings.
- Perform other related special projects and duties as determined and assigned by management.
This position supervises the Ethics Coordinator and Officer, in a mix of direct and remote supervision.
Reports Directly To: Country Director
Works Directly With: Headquarters Ethics team (with authority for Code of Ethics reporting and investigation matters), country senior management team, Program Directors/Managers, Finance, Compliance and Operations teams, HR Managers, Heads of Field Offices, and all MC (country) staff.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
- B.Sc. university degree in finance, accounting or a related business field is preferred; and an advanced degree is a plus;
- 5 years+ related work experience with a not-for-profit organization implementing international programs;
- Strong background in compliance, systems and internal controls;
- Relevant experience in fraud investigation or auditing. Certified Fraud Examiner (CFE) or Certified Internal Auditor (CIA) designations are strongly preferred.
- Solid understanding of a wide-range of ethics violations, including fraud, corruption and human trafficking in humanitarian and/or development settings; Understanding of best practice in ethics management and accountability within INGOs, including best practices for investigations of ethical violations;
- Demonstrated experience in successfully working with administrative and program staff at all organizational levels;
- Solid organizational and research skills with a broad understanding of various program sectors and activities;
- Demonstrated experience in financial and operational data analysis;
- Advanced computer skills in MS Office programs, particularly Excel;
- Fluent written and oral communication in English. Fluency in Arabic is preferred.
The successful Ethics & Assurance Manager will possess an exemplary professional standard of ethics as well as the willingness and ability to enforce compliance with Mercy Corps’ internal policies and procedures and external regulations. Excellent communication and interpersonal skills to interact effectively with internal and external stakeholders on sensitive and confidential matters is necessary along with the ability to navigate difficult circumstances with a calm demeanor, in an analytical and methodical manner. A demonstrated ability to multi-task, meet deadlines and process information in support of changing program activities is necessary. A broad understanding of humanitarian and development programs coupled with the ability to analyze financial operational data and clearly present conclusions and recommendations is essential.
This is an accompanied position based in Amman, Jordan with an estimated 40-50% travel required to more austere locations in North East Syria and other MC offices.
The humanitarian objectives of Mercy Corps’ programs may require flexibility in working hours and frequent travel to field offices, program sites and subrecipient locations.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity and Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.