Chief of Party - ENV - IUWASH PASAR - Jakarta, Indonesia
This position will be based in Jakarta and is subject to funding.
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Program / Department Summary
Indonesia has made considerable progress in the water supply and sanitation sector over the past twenty years. As part of its “Vision 2045,” Indonesia seeks to enhance water security and achieve SDG targets related to access to safe water and sanitation for all, with the following interim mid-term development targets by 2024: 100 percent access to improved water supply system, including 15 percent access to safely managed drinking water supply services; 10 million new water connections; 90 percent access to improved sanitation services, including 15 percent access to safely managed sanitation; 100 percent open defecation free; 20 percent solid waste reduced at source, and 80 percent solid waste handled.
Given the need for massive investment in WASH infrastructure and broad changes in individual and collective behaviors to achieve the countries targets by 2024, the involvement of communities, households, and the private sector will be pivotal at every stage at every stage. Closing the financing gap will require diverse resource investments, reducing costs, increasing tariff, taxes and transfers, and exploring alternative financing tools. Market-based solutions that can connect unserved and underserved populations to WASH products and services may help close this financing gap.
Mercy Corps has worked in Indonesia for over 20 years and is prepositioning for the anticipated USAID RFA for Indonesia: ENV - IUWASH Pasar. The objective of IUWASH Pasar is to catalyze and grow local markets for water, sanitation, and hygiene (WASH) products and services in Indonesia's vulnerable urban areas.
General Position Summary
The CoP will provide overall leadership, management and strategic vision to the implementation of the ENV - IUWASH Pasar program, to ensure that the program meets its targets and deliverables on-time and within budget. The CoP will supervise program staff and ensure accountability to Mercy Corps policies and donor rules and regulations. S/he will be the primary program representative to donors, relevant government entities, program partners, other implementers and stakeholders.
This position spans through the life of the project, expected to last 5 years.
Essential Job Responsibilities
Strategy & Vision
Lead the development of a vision and strategy for the program shared with program team and key stakeholders.
Play an active role in identifying and developing new initiatives that foster and/or improve strategic objectives of the program.
Leads the development of annual workplans and PMP plans.
Leads a culture and operationalization of adaptive management practices within the team to ensure that program approaches remain relevant and responsive to the changing context in Indonesia.
Oversee program start-up, management and administration. Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
Ensure that program implementation is responsive to communities and partners and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan.
Develop partnership frameworks, partner agreements/Memorandum of Understandings, and oversee partner capacity building.
Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate. Certify all interventions adhere to Mercy Corps’ Safeguarding Policy, Gender Policy, Do
No Harm principles, and participant accountability standards.
Ensure program strategies and activities represent global good practice in Market Systems and WASH.
- Coordinate with procurement, logistics, security, administration, and human resources teams to ensure operational systems support field activities.
- Supervise and/or review the work of program consultants as applicable.
- Fulfill Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide.
Develop the capacity of the team, deepen understanding of their roles and assist with career development.
Assist team members and partners with information, tools and resources to improve performance & reach objectives.
Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
Create and sustain a work environment of mutual respect where team members and partners strive to achieve excellence.
Hire, orient and lead team members as necessary.
Finance & Compliance Management
Ensure compliance with donor and Mercy Corps’ regulations.
Create and maintain systems to ensure effective and transparent use of financial resources for timely and informative reporting in line with program, donor and Mercy Corps’ needs.
Influence & Representation
- Represent Mercy Corps at government, donor, NGO and other relevant events.
- Coordinate activities with consortium partners, subgrantees, local government and other implementers, as well as with other Mercy Corps programs.
Work closely with the security focal point to develop and maintain systems that promote the safety and security of all team members.
Ensure that programs are designed and implemented with a clear analysis and understanding of security.
National and international team members working on the program, as well as partnerships with international and national program partners. The number of direct and indirect reports is to be determined.
Reports Directly To: Regional Director
Works Directly With: Finance and operations teams, HQ Regional Program Team, HQ Technical Support Unit and YMCI Executive Director /partner organization teams.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
- MA/S or equivalent in social science, management, international development or other relevant field (ie WASH, Market Systems Development)
- 7-10 years of experience leading a donor-funded programs of similar scale and complexity.
- Experience managing USG cooperative agreements and strong understanding of USAID rules and regulations and compliance issues, as well as a positive track record in promoting transparent communications back-and-forth with USAID.
- Experience with and commitment to drive a market-based approach to achieve project objectives.
- Strong skills and a track record in strategic visioning, leadership, and inspiring teams.
- Effective personnel management, coordination, and decision-making skills, with proven ability to be accountable for all components of the program.
- Competent in building networks, strong problem-solving skills, and ability to influence with effective listening, persuasion, negotiation and other techniques.
- Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.
- Knowledge of Sphere standards and other training in humanitarian response preferred.
- English fluency required, written and spoken Bahasa Indonesia desirable.
- Persuasive written and oral communication in English, including report writing.
- Demonstrated technical expertise in Market Systems development and WASH.
- Previous experience working in the Asia preferred and strong understanding of the current political, economic, cultural and historical context of Indonesia preferred.
- Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
The successful CoP will combine exceptional management skills and experience in maintaining donor and partner relationships. S/he will have an outstanding ability to develop, implement and manage innovative programs within the current and future program structure of Mercy Corps in the region. S/he will also have proven experience with cross-cultural teams and capacity building, individual staff development, and strong mentoring skills. Multi-tasking, prioritizing, problem solving and simultaneous attention to detail and strategic vision are essential. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
Living Conditions / Environmental Conditions
The CoP is based in Jakarta. The location is accompanied and secure. Housing is individual accommodation with unlimited freedom of movement beyond the house/office. There are at least four International schools in Jakarta. Staff have good access to services – medical, electricity, water, etc. This position requires up to 10% of travel to field locations in Indonesia. This position is not eligible for hardship or R&R benefits.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.