Deputy Team Lead - PACS

Programs Goma, Congo (the Democratic Republic of)


Location: Goma, Bunia or Bukavu Democratic Republic of the Congo
Position Status: Full-time, Exempt, Regular

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Programme / Department

Mercy Corps has been operating in the Democratic Republic of the Congo (DRC) since August 2007, with a staff of around 500 people and programmes focused in Eastern Congo in North and South Kivu, with the overall country goal to support vulnerable communities through crises, while fostering programmes that build resilience and promote long-term change. Mercy Corps’ key programming areas include a combination of longer-term development and immediate humanitarian response programmes in order to:  1) Improve water service delivery and ensuring equitable access to Water, Sanitation and Hygiene services, in urban and rural areas; 2) Improve food security and nutrition; 3) Promote diversified livelihoods, economic recovery and development. All Mercy Corps interventions in DRC are implemented in a conflict and gender sensitive manner.
Mercy Corps is seeking a Deputy Team Lead (DTL) to lead the implementation of the expected three-year FCDO-funded Programme d’Appui pour la Consolidation de la Stabilité en RDC (PACS). The proposed programme will deliver area-based stabilisation and reintegration support to conflict-affected communities that is aligned to the PDDRCS provincial operational plans and coordinated with other major stabilisation actors, such as the World Bank, EU, the UN Stabilisation and Coherence Fund, UNDP’s Stabilisation Pillar, USAID and other bilateral donors. The overall objective of the project is that “communities are more resilient to conflict, and trust and accountability between state and society is strengthened. Local actors are supported to address and mitigate drivers of conflict, creating the conditions for improved governance and longer-term development”.

The Position

The DTL will provide technical and operational management of the PACS programme, to ensure the programme meets its targets and deliverables on-time and within budget. The DTL, working closely with the Team Lead (TL), will contribute to overall leadership, management and strategic vision to the implementation of PACS. The DTL will be designated Acting Team Lead in the Team Leader's absence, and represent the programme to donors, relevant government entities, partners, other implementers and stakeholders.  

Essential Responsibilities 


  • Support the TL in the development of vision and strategy for the programme 
  • Play an active role in PACS to identify and develop new programme adaptations that foster and/or improve strategic objectives of the programme. 
  • Pull in requisite technical and contextual expertise to ensure realistic strategy
  • Oversee the technical and operational management of the programme activities across the 3 regions. Owning the technical approach and accompanying work plan to ensure effective implementation - including scaling/adaptation -  across regions.
  • Work with the TL to oversee programme start-up, management and administration. With the TL, ensure programme implementation is on time, target and budget, using effective MEL systems to reach desired impacts.
  • Ensure that programme implementation is responsive to communities, partners, and changing contexts, and consistent with Mercy Corps’ relevant programme guidelines, principles, values, quality standards and strategic plan.
  • Confirm beneficiaries are effectively targeted according to transparent criteria.
  • Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate. Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.
  • Ensure programme strategies and activities represent global good practice for stabilization, peace and conflict.
  • Supervise and/or review the work of programme consultants.
  • Coordinate with procurement, logistics, security, administration, and human resources teams to ensure operational systems support field activities.
  • Fulfil Mercy Corps’ Programme Management Minimum Standards based on the organisation-wide guide.
  • Oversee the programme’s programme team and partners.Develop the capacity of the team, deepen understanding of their roles and assist with career development.
  • Assist team members with information, tools and resources to improve performance & reach objectives.
  • Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
  • Hire, orient and lead team members as necessary. 
  • Ensure compliance with donor and Mercy Corps’ regulations. 
  • Create and maintain systems to ensure effective and transparent use of financial resources for timely and informative reporting in line with programme, donor and Mercy Corps’ needs.
  • In coordination with the TL, represent Mercy Corps at government, donor, NGO and other relevant events, in close coordination with the Country Director.  
  • As deputised by the TL, coordinate activities with consortium partners, subgrantees, local government and other implementers, as well as with other Mercy Corps programmes.
  • Work closely with the country team’s security focal point to develop and maintain systems that promote the safety and security of all team members.  
  • Ensure that programmes are designed and implemented with a clear analysis and understanding of security.
  • As part of our commitment to organisational learning and in support of our understanding that learning organisations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves. 
  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility

The PACS Programme Team, as deputised by the Team Lead.


Reports Directly To: PACS Team Lead
Works Directly With: Other PACS staff, Country Director, Other DRC Directors and Deputy Directors, DRC finance and operations teams, HQ Regional Programme Team, HQ Technical Support Unit

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our programme participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

  • MA/S or equivalent experience in conflict and security, peacebuilding, stabilisation and governance, development studies, international relations, conflict management, or other relevant fields pertaining to stabilisation/conflict reduction or prevention in conflict-affected settings.
  • A minimum 6 years relevant development experience, including at least 2 years on conflict and stabilisation programmes.
  • At least 3 years in team management roles with demonstrated ability to build and foster an adaptive team culture and a record of accomplishment in inspiring teams.
  • At least 3 years in programme administration and management roles, preferably in integrated, multi-sectoral programmes of a similar size and scope (GBP 10 million). FCDO- funded activities strongly preferred. 
  • Keen interest in adaptive evidence-driven programming, ability to foster learning and reflection and proven experience overseeing programmatic shifts/adaptations.
  • Understanding of how to use strategic communications to support stabilisation objectives and how to deliver differentiated programming across diverse contexts preferred.
  • Demonstrated ability to build and maintain relationships with implementing partners, host governments, donors, other donor-funded projects and stakeholders, and local organisations.
  • Experience with FCDO rules, regulations and requirements is strongly preferred.
  • Experience working in Africa required.
  • Excellent verbal and written communication skills in English. French fluency is required.

Success Factors 

A successful candidate will have a demonstrated ability to lead and communicate effectively with team members and other stakeholders of varied work styles and cultures, follow procedures and meet deadlines with flexibility and creativity in planning and problem solving. Multi-tasking, prioritising, problem solving and simultaneous attention to detail and strategic vision are essential.  The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Living Conditions / Environmental Conditions

The position is based in Goma, Bukavu or Bunia DRC and it requires up to 40% travel to various locations within North and South Kivu, and Ituri. While conditions in the country are improving, there are still pockets of violence and insecurity and petty crime is present. Mercy Corps' offices experience variable levels of insecurity. Years of conflict and corruption have badly damaged the country's infrastructure. Air travel is necessary to get from one end of the country to the other. Mobile phones and cellular service are widely available. The Internet is limited, but available in all Mercy Corps’ offices. Travel to field sites will be required where living conditions are clean and secure, but basic. There are a number of health services available with several evacuation options for serious illnesses. There is reasonable access to most consumer goods.

Ongoing Learning

In support of our belief that learning organisations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organisation with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. 
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. 
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, programme participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.