Finance and Compliance Manager - Puerto Rico

Programs San Juan, Puerto Rico


About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

Program / Department Summary

Mercy Corps works in places of transition, where conflict, disaster, political upheaval, or economic collapse present opportunities to build more secure, productive, and just communities. Providing emergency relief in times of crisis, we move quickly to help communities recover and build resilience to future shocks, and promote sustainable change by supporting community-led and market-driven initiatives.  Following Hurricane Maria, Mercy Corps is supporting relief and recovery efforts in Puerto Rico. Mercy Corps’ Puerto Rico local team is working with community-based organizations to deliver humanitarian assistance and rebuild communities affected by the recent emergencies. As we see elsewhere around the world, disaster recovery and resilience requires a concerted, multi-stakeholder effort that involves meaningful coordination among local organizations, government agencies, and communities. Mercy Corps Puerto Rico is implementing a $7M+ portfolio focused on building resilience, supporting emergency responses and institutional preparedness, facilitating equitable access to clean energy, water, and connectivity in case of urgent need,  livelihoods recovery and economic resilience.

General Position Summary

The Finance and Compliance Manager for Mercy Corps is a member of the senior management team and part of the Mercy Corps Finance Department, and as such is responsible for all aspects of financial management of the country programs, working collaboratively to ensure compliance with Mercy Corps internal policies and procedures, as well as donor and local government regulations. They work under the direction of the Puerto Rico and Caribbean Initiative Director and is responsible for all financial functions in Puerto Rico, including accounting, payments and banking, payroll, budgeting, financial reporting and grant financial management and compliance.  The Finance and Compliance Manager, in support of the other units in Mercy Corps Puerto Rico, provides timely reports and assistance to the Puerto Rico Director, the Director of Programs and the overall mission to ensure that financial resources are used efficiently and effectively.  The Finance Manager also supports proposal development collaborating closely with the senior leadership team in the development and design of proposal budgets. The Finance Manager may also be called on to provide support to. When requested it supports Mercy Corps’ Caribbean sub-regional initiative for specific tasks. 

The Finance Manager is a full-time position that is currently projected to run through July 2025.  

Essential Job Responsibilities


  • Oversee the Finance Unit of Mercy Corps Puerto Rico and is responsible for monitoring the financial performance of the mission.
  • Responsible for the Finance Unit and Team performance and compliance with processes timeleads and standards.
  • Work closely with the senior leadership to ensure overall proper and ongoing budget management.
  • Initiate and see through the establishment of internal controls and local finance policies & procedures (e.g. approval authority matrix, segregation of duties matrix, cash handling and banking/payment procedures, cost allocation special circumstances, etc).
  • Assess banking environment and currency options; share recommendations; participate in bank selection and account setup.
  • Maintain banking relations and plan and monitor country cash flow requirements to ensure the smooth implementation of Mercy Corps programs.
  • Oversee monthly standard accounting submissions to Mercy Corps Headquarters, including general ledger files, account reconciliations, expenditures by cost center/project, required subgrantee reporting, as well as other financial information in a timely and accurate manner.
  • Provide monthly management reports to the Director, DoP and Program Managers, including expenditures by cost center/project, subgrantee reporting and other financial information, in a timely and accurate manner.
  • Develop master budgets with the Director and develop and implement grant budgeting and forecasting systems with the Director of Programs, Program Managers and senior leadership.
  • Assess current and anticipated finance needs and appropriate structure
  • Oversee/perform financial review of team members’ expense reports (travel expense reports and operational expense reports), payment requests, purchase requests, contracts.
  • Participate in and/or lead recruitment, hiring, and training of finance department staff depending on position level (potentially ranging from finance assistant to senior finance officer level).
  • Lead/oversee the development of the national team payroll plan and accounting template.
  • Lead the process of establishing a country ledger in Mercy Corps’ Navigator finance software system in coordination with HQ finance.
  • Oversee responsibility in interaction with international and local subrecipients from finance perspective (i.e. subaward pre-award assessments, program budgeting, funds transfers, financial reporting, reconciliation, and financial monitoring).
  • Develop and maintain country support budget and estimated support cost allocation.
  • Provide training to Mercy Corps Puerto Rico staff on internal finance and compliance policies and procedures.
  • Assist team members with information, tools and resources to improve performance & reach objectives.


  • Able to communicate a clear vision of present and future program goals and strategies to Puerto Rico program team members and stakeholders, translating into the systematic management of program portfolios.
  • Contribute to Mercy Corps Puerto Rico strategy development and prioritize and organize actions and resources to achieve objectives set through those processes;
  • Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.


  • Lead role in developing proposal budgets in coordination with the DoP, Director and HQ teams.
  • Has a clear understanding of the link between budget development and program / portfolio management.


  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
  • Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
  • Supervise, hire and orient new team members as necessary.
  • Provide team members with information, tools and other resources to improve performance and reach objectives.
  • Contribute to country team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making processes.


  • Ensure effective, transparent use of financial resources in compliance with Mercy Corps and donor policies and procedures. Establish in-country finance policies as required.
  • Recognize the high level of donor scrutiny imposed on Puerto Rico programming and ensure continuing effective, transparent and responsive compliance mechanisms are in place.
  • Supports the oversight of overall operational support budgets and procurement plans ensuring appropriate allocation of resources to meet programmatic objectives.
  • Ensure compliance with Mercy Corps` procurement policies and procedures for all goods and services.
  • Ensure compliance with donor and Mercy Corps regulations.
  • Ensure compliance with national and local tax and labor laws.


  • Lead the process of defining how project and program costs will be estimated, and budgeted.
  • Support the process of determining and developing an approximation of the monetary resources needed to support a program or portfolio.
  • Support the monitoring of the status of the programs and projects to update project costs and to manage changes accordingly.
  • Understand the effect of project and program decisions on the subsequent recurring costs of the project or program itself.


  • Ensure that Mercy Corps maintains a high degree of risk awareness and impartiality.
  • Respect and understand differing cultural and ethnic differences and nuances and have the ability to navigate between them, recognizing the complexities involved.
  • Identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, governments and other stakeholders.


  • Manage Humanitarian Access mechanisms to ensure Mercy Corps’ continued ability to access our most vulnerable and hard-to-reach beneficiaries.
  • Ensure compliance with security procedures and policies.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.

Supervisory Responsibility:  

Senior Finance and Compliance Officer, Senior Accounting Officer


Reports Directly To: Puerto Rico and Caribbean Initiative Director

Works Directly With: Americas Desk, Puerto Rico Senior Leadership Team, International Finance Team, Regional Finance Officer, additional headquarters-based support as needed.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

  • A BA/S or Master’s Degree in accounting or finance required;
  • At least 7 years in a lead finance role, including supervisory experience, is required. Non profit, NGO or public sector experience preferred.
  • Prior experience with US Government donors regulations is required. Experience with the Puerto Rico Government funding agencies and private donor experience preferred.
  • At least 7 years of experience in grants management as well as an understanding of US donor regulations (e.g., HUD, EDA, FEMA, USAID, ect.) required.
  • Robust experience with program and portfolio management focusing on cost and budget implications in a program cycle.
  • Robust experience with forecast analysis and cost management
  • Demonstrated experience and skill with budget preparation and analysis, financial reporting preparation and presentation and the proven ability to translate technical financial data into informative reports.
  • Strong accounting skills and experience, including management of the general ledger, journal entries, payroll, payables and balance sheet.
  • Strong organizational and prioritization skills, effective verbal and written communication skills.
  • Advanced computer skills in MS Office programs, particularly Excel.
  • Excellent oral and written English skills required.
  • Ability to work effectively with a diverse team in a difficult and frequently changing environment.
  • Robust experience in developing, operationalizing, and implementing operational support strategies;
  • Demonstrated success working effectively and respectfully with country government, private sector, INGO, NGO partners and other stakeholders;
  • Highly-developed interpersonal and communication skills including influencing, negotiation and coaching;
  • Solid project, program and portfolio management skills related to international, cross-functional teams;
  • Experience of solving complex issues collegially, defining a clear way forward, and utilizing best practices in management to ensure shared success;
  • Outstanding analytical and strategic thinking skills, with a focus on results and impact;
  • Excellent oral and written English and Spanish skills required.

Success Factors

The successful candidate will have an ability to interact effectively across international and national program and finance teams successfully, both in a managerial as well as training capacity. S/he will be able to support programmatic objectives with timely and meaningful financial information, have a demonstrated ability to multitask, meet deadlines and process information in support of changing program activities. An impeccable professional standard of finance and procurement ethics and the willingness and ability to enforce compliance with Mercy Corps and donor policies and procedures is essential. The Finance and Compliance Manager must be willing to travel regularly to Mercy Corps field offices and project sites. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Living Conditions / Environmental Conditions

The position is based in San Juan, Puerto Rico. This position requires minimal time traveling to field offices.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and how we work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. 

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. 

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our stakeholders and to international standards guiding relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues. As part of our commitment to a safe and inclusive work environment, team members are expected to adhere to Mercy Corps Code of Conduct policies and are required to complete mandatory corresponding elearning courses upon hire and on an annual basis.