Programs Anywhere, United States


About Mercy Corps

Mercy Corps exists to alleviate suffering, poverty, and oppression by helping people build secure, productive, and just communities. Since the beginning of the Syrian civil war over nine years ago, Mercy Corps has worked to address the urgent needs of nearly 5 million people both inside Syria and in neighboring countries. The program will be implemented through a local team and will be managed remotely from the Amman office, Jordan.

Program / Department Summary

Mercy Corps has been meeting the needs of conflict-affected communities inside Syria since 2012. Mercy Corps Syria currently operates from two locations in Jordan, and Syria with an experienced team of staff and
partners who are supported and led by a Country Team based in Amman that ensures consistent, technical and quality driven programming. Mercy Corps implements a range of activities aimed at supporting positive
coping strategies by addressing the basic needs of vulnerable families while strengthening opportunities to generate income and increasing access to livelihoods. Globally, Mercy Corps has made a high-level
commitment to achieving greater impact through evidence and learning, adaptive management, using data driven evidence to demonstrate results and contribute toward solving complex global challenges. It is in this
context that the Syria Team created this three month position/consultancy.
The selected candidate/consultant will be required to work with members representing five organizations in a consortium known as Syria Resilience Consortium (SRC). This consortium was formed in 2016, and the
purpose of establishing it was not only equipping individuals, families, and communities in Syria with the tools and skills for a better economic future and resilience but also to provide better harmonization and evidence based analysis on how resilience can be build in Syria where this platform will be one step toward that aim.

General Position Summary

The successful candidate/consultant for this three months position will be a member of Syria program support team. The candidate/consultant in collaboration with a group of MC team and SRC staff will mainly
focus to establish and pilot a well-functioning digital platform. This is the key and the main job for this post. Mercy Corps Syria as part of Syria Resilience Consortium (SRC) committed to take leadership role in
establishing an interoperable digital platform for participants’ data management and cash and voucher (CAV) delivery. Majority of the consortium members who operate cash programing in North East Syria
(NES) have committed to use the platform. Our commitment specified that maximum within three months Mercy Corps would complete the establishment and pilot of the above-mentioned digital platform, which
require working with all consortium members operating in the NES. Additionally, we are engaging in discussion with the consortium members to agree upon further coordinated and unified tools for: 1) Participants vulnerability targeting, selection and registration including unified criteria for selection; 2) Participants data management policy and SOP. Particularly, we are looking for a platform that enables all SRC members to have coordinated targeting process and store HHs and individuals’ participants’ data that we need in our implementation into one platform, and using these data to manage our interventions and facilitate our response across modalities. SRC agreed that Mercy Corps will support the SRC’s transition to harmonized implementation models, with a specific focus on digitizing these processes once defined. This consultancy will play technical leadership includes leading the procurement, design, and set-up of a
shared digital cash management platform that can be expanded to support other SRC functional components like electronic vouchers, when ready. The candidate/consultant must be committed to lead on
the development of data collection tools and harmonized procedures / SOPs, and with service provider will train consortium member staff, and will provide oversight on set-up in order to have a functioning SRC-
specific cash platform for consortium members to use during implementation. “Master” system users will be identified and trained, who can also provide technical support to consortium staff. The exact components and technology option of the SRC-specific cash platform is already defined between the Consortium Members and majority of members will be joining the pilot phase of the platform. In order to achieve all the above, Mercy Corps Syria is seeking a candidate/consultant who can commit to take technical, coordination and leadership role establish and pilot the platform within maximum 90 days.

Mercy Corps team members/consultant are expected to support all efforts toward accountability, specifically to our program participants and to international standards guiding international relief and development work,
while actively engaging communities as equal partners in the design, monitoring and evaluation of our field

Purpose of the Consultancy
Achieve higher harmonization, coordination and integration of program by establishing and piloting both
CVA harmonization processes and digital platform establishment with SRC consortium members in NES. The platform will be used for case management, referral or passing of caseloads, deduplication check
through generating global UID codes for participants and visualization of data by generating dashboards.

Consultant Objectives

  • Finalize and obtain full acceptance from consortium members who are ready to join the pilot on the harmonization process. This will include the data points for the unique identifier, the vulnerability criteria and its scores/weights, consortium indicators, the data protection and management agreement with SOP that regulate the work between members on data.
  • Once harmonization outcomes / expectations are finalized in the first specific objective, design and specification of the selected technology option should be detailed and discussed again with the members. The design will need to take into account current programmatic priorities as well as maintain relevancy if partners choose to expand use to new programs and/or geographic regions. This step requires user mapping, feature prioritization, and outlining providers for partners to agree upon. Options to be considered alongside budget and timeline implications, as well as capacity building requirements (and other trade-offs). This process will include discussion and negotiation with the members to agree on one model that will be selected through the bid that MC will make for buying the technology option that members have agreed upon.
  • Once specification for the already technology selected option has completed and agreed upon in the previous specific objective, support MC staff who is leading the procurement. According to the agreement that already happened on the selected technology option, the final technology selection must result in the procurement of a single shared platform already in existence (e.g. CommCare) or a more bespoke setup that requires concept development with existing providers to outline a final design (i.e. integrations, APIs). The candidate/consultant with MC staff must still first outline what procurement process is compliant with the available funding, as well as confirm what agency can directly contract (i.e. pay) and manage providers.
  • Work closely with MC team and the service providers to lead the digitization process including the upload of the harmonized tools into the platform, testing the digitization process and making the required refining such as updating the tools or the SOPs. In this process, Syria cash specialist will assist in the implementation while the selected platform provider will support the required instructions. Budget should be reserved to cover this service.
  • Lead the process of setting up accounts for the platform users and piloting the platform using one of the members’ cash activities. Syria team will be ready to implement the pilot while the technical experts from TSU will provide direction and close support to the team in the ground.
  • In coordination with the service providers, provide TOT to key staff members who will provide the same trainings to all users. Supervising the training provided by the staff and closely support the expansion for the platform to be used by all members.

  • Complete set of harmonized tools that all members (who are ready to use the platform) are fully understood and being ready to utilize them. The set of harmonized tools include the vulnerability criteria with questions and weights, the data points for the UID, and the consortium indicators.
  • Detailed specifications of the technology option for the platform. MC team will assist in this process by reviewing what the candidate/consultant has provided.
  • All members have trained on the digital platform and being able to train others.
  • All harmonized tools are digitized in the platform and tested.
  • Accounts are set in the platform system for all users and actual piloting has conducted using the actual cash activity. All challenges or errors have been resolved.
  • Digital platform in place.
  • Plan for expansions are formulated.
Reports Directly To:
Director of Program Support

Works Directly With:
NES DOP, FSL TA, Cash Specialist, Project Manager,area Director and Director of Program Support.

Knowledge and Experience
▪ 4-5 humanitarian response experience with focus on technology related to cash based programing.
▪ Strong commitment to capacity building of staff with willingness to adopt a participatory and consultative
management approach.
▪ Experience in remote management and Syria response
▪ Familiar with the available digital platform technologies.
▪ Good interpersonal skills with the ability to communicate and negotiate clearly and effectively at all
levels, taking into account cultural and language difficulties. Tact and diplomacy are essential.
▪ The ability to work closely in a team, be patient, adaptable, flexible, able to improvise and work in an
environment that is often stressful and potentially volatile.
▪ Willingness to travel regularly to other hub offices
▪ Able to provide good methodology and detailed plan that ensure the work will complete within 3 months.
▪ Fluent in spoken and written English. Arabic will add value.
Success Factors
▪ The successful candidate will have existing knowledge regarding the Syrian context, as well as
technologies related to cash program and participants data management. .
▪ Will have the ability to work closely with a diverse team of individuals in a high intensity and fluid work
environment and will be able to communicate effectively in a situation that

To Apply

Included with the CV and Covering Letter, all candidates are required to provide a detailed proposed method and plan that addresses the objectives and the deliverables. 

Mercy Corps Diversity Statement 

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. 

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today. 

Equal Employment Opportunity Statement

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. 

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.