STA: Monitoring, Evaluation, and Learning (MEL) Manager - Tunis, Tunisia

Monitoring & Evaluation Tunis, Tunisia



Monitoring, Evaluation, and Learning (MEL) Manager - Tunis, Tunisia

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact. Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Mercy Corps Tunisia has been operating since 2011, implementing several programs supporting young entrepreneurs, civil society organizations, migration, and governance. In 2020, Mercy Corps Global decided to close out its country program in Tunisia due to funding perspectives. Currently, Mercy Corps Tunisia is implementing three programs with AFD, the EU, and the US Department of State, ending in March 2022. A new Country Team Leader has recently been hired, whose primary objectives are to accompany the remaining program’s implementation and support the close-out plan towards 2022.

General Position Summary

The MEL Manager plays a senior, leading role in Mercy Corps Tunisia’s Program Performance and Quality (PAQ) Department. He/she provides technical leadership to advance Mercy Corps’ principles, policies and best practices in monitoring, evaluation and learning, through the provision of guidance, tools, resources, capacity building and technology.

S/he will be responsible for cross-cutting programmatic data and information management, monitoring and evaluation, ensuring that information is collected is reflected upon, used to improve ongoing programs, and is incorporated consistently into high quality reports and proposal development.

The MEL Manager will ensure that MEL systems are in place, robust and effectively used in coordination with the program advisor and Team leader. In coordination with program managers, and other team members, s/he will be responsible for developing, coordinating, maintaining, constantly augmenting and improving the MEL systems for the programmatic sector(s) and geographical areas overseen.



Essential Job Responsibilities

Program Management

        Initiate and oversee quantitative assessments in areas of responsibility

        Design assessment tools and protocols for the specific programs directly overseen

        Support Program Managers to produce close-out program’s Work Plans that include all MEL activities

        Support Program Managers to establish folders for each program indicator that are structured to store all raw and cleaned datasets/evidence, survey tools, analysis workbooks, etc.

        As needed, support Program Managers to keep MEL files up-to-date.

        Support and guide MEL Officers to deliver quality MEL in areas of responsibility

        Ensure consent is documented as part of all data-collection exercises, where needed.

        Work with Program Managers to hire research and MEL consultants

        Support Program Managers to document lessons learned

        Work with Program Managers and the program advisor to produce Scopes of Work (SOWs) for final close out evaluations, special studies, and assessments as needed

        Ensure timely reporting to external parties of price monitoring data and other assessment data, as needed.

        Support Program Managers and programs advisor with input (indicator figures) to donor reports



Community Accountability and Reporting

        Support team directly overseen to ensure they carry out their duties in regard to CARMs


Team Management

        Develop the capacity of the team, deepen understanding of their roles and assist with career development.

        Oversee and support the MEL Officer(s) in carrying out their tasks in the area of responsibility.

        Recruit and hire quality human resources.

        Conduct in-country program orientation and onboarding on MEL.

        Hold MEL orientation/training for staff.

        Conduct training on TolaData for Program Managers and Heads of Program and MEL staff.

        Coordinate the creation of department workplans.

        Assist team members with information, tools and resources to improve performance & reach objectives.

        Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.

        Create, promote and sustain a work environment of mutual respect and encouragement where team members strive to achieve excellence.


Organizational Learning 

        As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Participants

        Mercy Corps team members are expected to support all efforts towards accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility

MEL Officers


Reports Directly To: Team Leader

Works Directly With: Program Advisor, Program Manager, Operations/Logistics, Finance


Knowledge and Experience

        BA/S or equivalent in International Development or a related field required; coursework in research and evaluation methodologies and statistical analysis is preferred.

        5 years of active M&E work experience in humanitarian and transitional developmental programming required, understanding of complex programs required; ideal candidate will have both theoretical and practical background in M&E and skilled in qualitative and quantitative M&E methodologies and techniques including rapid appraisal techniques and remote monitoring of projects in environments with limited to no access.

        Experience managing a team and remote management experience beneficial.

        Previous experience living and working in challenging or insecure environments.

        Demonstrated experience with designing projects and indicators as part of successful project start up and ensuring they are kept relevant throughout the project lifecycle.

        Experience with data management including the ability to structure and collate large data sets for ease of analysis.

        Ability to manage quantitative data while not losing sight of the bigger picture and meaning

        Proven ability to work productively with a variety of stakeholders to run participatory processes and meet tight deadlines with an emphasis on producing quality products.

        Experience with a range of institutional donors such as AFD, EC, GIZ, USAID/OFDA, BPRM, and DFID.

        Excellent computer skills, including experience with: Excel, PowerPoint, Publisher, SPSS, Access, SQL, and any other statistical packages.

        Experience developing and using mobile-based data collection monitoring systems and dashboards or willingness to learn.

        Commitment to local capacity building and the ability to engage local stakeholders in the project implementation and monitoring.

        Fluency in spoken and written French and good English is required. 


Success Factors

The successful candidate will have an ability to interact effectively with international and national personnel both in a technical advisory and training capacity and will also have an ability to support programmatic objectives with timely and meaningful information. A demonstrated ability to multi-task, meet deadlines and process information in support of changing program activities is essential, as is an impeccable, professional standard of M&E and reporting and a willingness and ability to ensure compliance with Mercy Corps and donor policies and procedures. Multi-tasker with the proven ability to organize and prioritize competing priorities. Proven ability to learn quickly, take initiative, and be accountable for results. Demonstrated ability to lead and communicate effectively with team members of varied experiences and work styles, follow procedures, and meet deadlines, The MEL Manager must be willing to travel regularly to Mercy Corps project sites.

Living /Environmental Conditions

This position is based in Tunis, unaccompanied.  This location is not eligible for hardship allowance and R&R breaks. Travel within Tunisia is required to support Mercy Corps Tunis’s offices and programs.  Living conditions are in private housing.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/STA to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision.  Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.