Join Our Team

What We Care About Most: Product Sense

• Pattern recognition for what good looks like. You can use a competitor's product for 10 minutes and articulate what's working, what's broken, and what the team likely argued about internally. You notice friction that others have stopped noticing.
• An instinct for the real problem. When a customer asks for “a button that does X,” you don't just build the button. You figure out the underlying job they're trying to get done, and you often come back with a better solution than the one they asked for.
• Judgment under uncertainty. Most product decisions don't come with enough data to be obvious. You're comfortable making a confident call when the dashboard doesn't tell you the answer — and your batting average is high.
• Ruthlessness about scope. Given a 12-item feature list, you can quickly identify the 3 that actually matter and defend cutting the rest. You protect the team from work that sounds good in a meeting but won't move the needle.
• Calibrated empathy for different users. Not “I am the user,” but the ability to genuinely inhabit different personas — the new admin setting things up for the first time, the daily power user, the executive who logs in once a quarter — and predict how each will react to a design before it ships.
• Coherence of vision. The features you ship feel like they belong to the same product. Your choices compound into something bigger over time rather than accumulating disconnected good ideas.

• 5+ years of product management experience, with at least 2 years owning a B2B web or mobile product.
• Track record of shipping customer-facing portal, dashboard, or SaaS products that real users rely on.
• Experience working with cross-functional teams that include designers, QA, and 5+ engineers. Bonus if you've grown a team through a similar scale-up.
• Strong product discovery instincts — comfortable talking to customers, synthesizing what you hear, and translating it into concrete product decisions.
• Fluency with the mechanics of modern product delivery: agile ceremonies, backlog management in Jira, and design collaboration in Figma.
• Data fluency across multiple sources. Comfortable digging into product analytics (Mixpanel, Amplitude, GA, or similar), error and observability tools like Sentry, and BI/SQL when needed. You are actively mine dashboards and error reports as a source of product ideas, not just as a reactive monitoring tool.
• Demonstrated, current use of AI in your daily PM workflow. We're a Claude shop, and you should be able to talk specifically about how you use Claude (or comparable tools) to do your job better — research synthesis, writing specs, rapid prototyping, analyzing feedback at scale, and beyond. Curiosity and willingness to keep pushing the frontier here is essential.
• Solid technical fluency. You don't need to code, but you should understand APIs, common web/mobile architecture concepts, and be able to have substantive conversations with engineers about trade-offs.
• Excellent written and verbal communication. You can write a crisp PRD, present a roadmap to executives, and explain the “why” to engineers in the same week.

Nice To Have:

• Experience with Flutter, .NET, or similar cross-platform mobile and enterprise backend stacks.
• Prior experience building products, applications, technologies for last mile logistics, healthcare delivery systems, national and regional lab operations.
• Experience launching or scaling a customer self-service portal.
• Prior experience managing a team that grew significantly in a short period.