General Manager

Field Operations Morrisville, North Carolina
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Description

General Manager
Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one.
 
Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact.
 
Our General Manager role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.
 
 
How you Will Contribute:
•Meet and or exceed market performance goals related to: customer satisfaction, quality, profitability, labor efficiency, equipment utilization, employee satisfaction and safety performance
•Oversee planning, implementation and ongoing management of new services and/or changes to existing services 
•Meet and or exceed client performance requirements and manage client relations through regular formal and informal interactions
•Partner with sales team to evaluate potential new business and offer recommendations to enhance existing business relationships
•Collaborate with sales, product development and other departments to monitor service trends
•Partner with all departments to drive continuous improvement in service, quality, operational efficiency and cost reductions
•Inspect to ensure that all safety, preventative maintenance and other standards are consistently met
•Direct and lead the hiring, training, and development of the market operations team
•Ensure market fleet is properly maintained and utilized
•Other job-related duties as assigned
•Build and nurture a collaborative MedSpeed team culture

Skills for Success:
•Bachelor’s degree in Business or Operations related field
•5-7 years of progressive business experience with an operations focus
•Relevant industry experience preferred
•Excellent written and oral communication, strong interpersonal skills
•Collaborative work style, able to work well within & across departments
•Strong project management skills
•Successful P&L or budget management experience preferred
•Strong customer relation skills, demonstrated ability to interact with key decision makers
•Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
•Strong leadership & coaching skills, able to develop team members for future advancement
•Excellent presentation skills; ability to effectively present information and respond to questions from groups of managers, clients, teammates and customers

Our Commitment to You:
MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That’s why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future. We offer the flexibility of remote work, depending on the role and location.

Please beware of fake job offers. MedSpeed only contacts candidates through official channels and never requests personal information outside of our secure application process. All position openings are at www.medspeed.com
 
MedSpeed is an Equal Opportunity Employer
 
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