Clinical Trial Logistics Coordinator
Field Operations Elmhurst, Illinois Richmond, California
Description
Clinical Trial Logistics Coordinator
Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one.
Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact.
How You Will Contribute:
- Receives, monitors, plans, and routes customer orders utilizing routing tools and market resources to ensure efficient, priority-based transportation in compliance with corporate guidelines and performance standards.
- Owns specialty logistics shipments from order receipt through final delivery confirmation and shipment closeout.
- Proactively identifies risks or potential delays with customer orders and coordinates appropriate actions to help ensure timely delivery.
- Coordinates transportation providers and specialty logistics partners.
- Communicates and coordinates with clinical trial customers and stakeholders, including CROs, CDMOs, pharmaceutical manufacturers, sponsors, investigator sites, central labs, depots, and other partners involved in clinical trial logistics.
- Oversees temperature-controlled shipping activities and temperature data review.
- Completes post-delivery reconciliation, packaging recovery, and shipment closure activities.
- Manages shipment exceptions and recovery plans. Perform skills necessary to create high-quality customer experiences as reflected through acceptable quality monitors and customer feedback
- Ensures compliance with study protocols, customer requirements, chain-of-custody standards, and regulations.
- Collaborates with local market team members and management to foster effective communication and maintain strong, cooperative relationships with Market Operations.
- Completion of any tasks or special projects, as assigned, to meet the changing workload of Specialty Logistics.
- Supports process improvement, onboarding, and training activities by sharing knowledge, reinforcing standard procedures, and helping team members understand Specialty Logistics workflows.
- Works to promote MedSpeed culture.
Skills For Success:
- High School Diploma required; Associate’s degree or equivalent work experience preferred.
- 2–4 years of experience in clinical trial logistics.
- Experience coordinating customer orders, communicating with multiple stakeholders, monitoring active shipments, and resolving service issues in a fast-paced environment.
- Familiarity with clinical trial shipment workflows, temperature-sensitive logistics, chain-of-custody expectations, or regulated healthcare transportation is preferred.
- Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified
- Demonstrate excellent verbal and written communication skills
- Ability to coordinate cross-functional teams through issue resolution to ensure shipments are delivered on time.
- Good understanding of logistics including air freight, ground transportation requirements, and routes.
- Working knowledge of order management systems, transportation management tools, customer portals, shipment tracking platforms, and Microsoft Office applications.
- Ability to document shipment activity, exceptions, escalations, and customer communications clearly and accurately.
- Sound judgment to recognize shipment risks, escalate issues appropriately, and support recovery plans in coordination with internal teams and logistics partners.
- Great attitude that aligns with our culture of working as one team, keeping our promises and getting better every day
- Ability to effectively manage time and multi-task
- Ability to maintain high level of punctuality and consistent, reliable attendance standards
- Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
- Collaborative work style, able to work well within and across departments
- Ability to enter data accurately at a given speed
- Strong typing and computer skills
Our Commitment to You:
MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That’s why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future.
The salary for this role ranges from $80,000 to $88,000, depending on factors like experience, skills, and location. A discretionary bonus is also available.
Please beware of fake job offers. MedSpeed only contacts candidates through official channels and never requests personal information outside of our secure application process. All position openings are at www.medspeed.com
As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.
MedSpeed is an Equal Opportunity Employer
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