Description

Breakdown Coordinator (Hybrid Workplace) We are immediately hiring for a Breakdown Coordinator within our Maintenance Department.  If your background includes diesel technician experience, data processing, administrative experience or related experience and you have excellent customer service skills, please apply!    

Responsibilities   

• Time effective reception of breakdowns for drivers who have mechanical breakdowns, DOT violations, and other emergency issues where they are in need of roadside assistance. Work with drivers and vendors in a courteous and professional manner.
• Communicate real time updates to the necessary parties to include: ETAs and accurate timelines, vendor driver correspondence, parts/labor costing, and any delays and reasons for them are communicated.
• Ensure company policies are being met on repairs and ensure obtain accurate information is input into maintenance software. Read maps through portals/telematics to help direct breakdown assistance and drive completion.
• Supervision, communication, and direction involved in any accidents, load shifts, cargo breakage/cleanup. Assists in the creation and accomplishment of department action plans that support the company's strategic business plan.