Service Dispatcher
Description
Position: Service Dispatcher
Location: Port Coquitlam (Head Office)
Do you like to work in a fast-paced environment? Do you want a stable career and receive excellent benefits? Join our Port Coquitlam, BC team and let work, work for you.
As a Service Dispatcher, you will coordinate and schedule service calls for our Equipment Service Technicians, ensuring timely and efficient inspections, repairs, and installations across our customer network. You will act as the key communication point between customers, technicians, sales, and internal support teams.
Lordco Auto Parts is Canada’s largest independently owned automotive parts retailer, with over 100 locations across Western Canada and is a family-owned and operated business since 1974. Start your career in customer service and grow with us today!
We got you covered!
Would you like to leave the dental office without any bill to pay? What about leaving the pharmacy without having to reach for your wallet? Our employees are our family, and we want to make sure they are taken care of. Your health and well-being matter to us, and we are dedicated to providing top-notch programs and plans to support you and your loved ones. We want you to feel valued and welcomed within our diverse, inclusive team, and here’s how we do it:
- Extended Benefits for You and Your Family
- Health, Dental & Vision Care Insurance
- Life Insurance, Short-term and Long-term Disability Insurance
- Accidental Death & Dismemberment Disability
- Education and Savings Plans, RRSP matching
- Health and Wellness Program
- Employee & Family Assistance Program
- Generous Employee Perks and Discounts
- Career Development Support & Promote-From-Within Culture to enhance your expertise and maximize your career journey
- Work Flexibility to fit your unique schedule
What You’ll Do:
- Schedule, book, and dispatch inspections, service calls, and automotive lift installations
- Manage and adjust daily technician schedules to meet customer needs and respond to urgent requests
- Utilize Lordco’s ERP systems, including Autoparts and Lunati Web App, to create work orders, update status changes, and track service activity
- Provide comprehensive administrative support for the Equipment Service department
- Confirm all scheduled installations, repairs, and inspections with customers
- Work with the Shipper/Receiver to segregate and prepare product for upcoming jobs, and ensure materials are accurately received into Autoparts
- Answer incoming calls and emails, qualify service requests, and route inquiries to the appropriate team member
- Maintain up-to-date product and equipment knowledge to better support technicians and customer inquiries
- Perform additional administrative or operational duties as needed
Do you fit the part?
- Previous dispatching or scheduling experience in a service, trades, or field operations environment
- Working knowledge or interest in mechanical, electrical, or hydraulic equipment considered an asset
- Familiarity with automotive shop equipment is an asset
- Ability to occasionally lift up to 50lbs
- Proficiency with Microsoft Office and strong computer skills
- Comfortable working with numbers and being mathematically inclined
- Strong verbal and written communication skills
- Excellent attention to detail, time management, and problem-solving abilities
- A collaborative mindset and flexibility to assist with a range of tasks that support the success of the team
At Lordco Auto Parts, we are committed to fostering a culture that celebrates diversity, promotes equity, and prioritizes inclusion in every aspect of our organization. We recognize that embracing diversity enriches our workplace, enhances our perspectives, and fuels innovation.
Pay range $20 - $24/hour, based on experience.
Apply now and join our family today!
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