Description

Join our team of application support experts, supporting the entire LogRhythm product stack!

We are looking for a talented and passionate Technical Support Engineer to join our team in our UK team based in Maidenhead. In this role, you will play a vital role in providing our customers with the best possible technical support.

Responsibilities:

• Provide excellent customer service and technical support to LogRhythm customers worldwide.
• Work with a team of experienced engineers to troubleshoot and resolve complex technical issues.
• Gather evidence and elevate issues to the appropriate teams in support of ongoing incidents. Contribute to the knowledge base when newly discovered issues occur.
• Collaborate with other departments to ensure that customers receive the support they need.
• Stay up-to-date on the latest technologies and best practices.
• Manage escalations as part of a customer assurance program.
• Work with your manager to achieve technical training and personal development goals.

Required Skills:

• Experience in application support, server support, network support, or a similar skill set.
• Hands-on experience with Windows and Linux environments.
• A solid grasp of Microsoft SQL or similar database technology.
• Good understanding of networking technologies such as firewalls, switches, and routers.
• Familiarity with remote support technologies and help desk software.
• Excellent problem-solving and communication skills.
• Strong written and verbal communication skills.
• The opportunity to work with a team of world-class engineers and security experts.

We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• The opportunity to work for a leading provider of security-focused software.
• A chance to make a real difference in the security of our customers' networks.
• A collaborative and supportive work environment.

We are committed to providing our employees with a positive and rewarding working environment. If you are a highly motivated and skilled Technical Support Engineer, who is passionate about providing excellent customer service and looking for a challenging and rewarding career in application support, we encourage you to apply.