Senior Manager, Contracted Services 

Location: Virginia Beach, VA (Concert Dr.)  

Department: Corporate Support  

Job Type: Full-Time 

Shift: Mon – Fri 8:15 AM – 5:00 PM Various and additional hours as needed; Travel Required 

Clinical Classification: Non-Clinical 

LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope. 

LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (“OPO”) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process.  LifeNet Health has over 1200 employees and has a growing global presence. 

How you will contribute to LifeNet Health’s success: 

The Senior Manager, Facilities Contracted Services ensures the delivery of facilities soft services that improve the security and wellbeing of employees at all LifeNet Health locations, including global sites within the LifeNet Health portfolio. Oversees, manages and schedules contracted work and services including (but not limited to) Janitorial & Building Façade Cleaning, Building Security, Vending and Food, Landscaping & Grounds Maintenance, Waste & Recycling, Postal, Fleet Management, Copier Solutions, and other similarly associated vendors and service providers for all LifeNet Health locations. This position also manages Corporate Customer Reception, and assigned staff, where applicable.  Delivers innovation of services offered, assists with lowering cost of delivery, and works with key service suppliers to develop and ensure all contractual SLA’s (Service Level Agreements) are met. Responsible for implementing, maintaining, and managing corporate-wide soft services standard and support continuous RFP (Request for Proposal) for all services described above. Responsible for assigned budget of the group. 

What you’ll do: 

• Contract Service Management: Manages and provides oversight of contracted services relationships for administrative and operational soft services. Services include janitorial, cleaning, landscaping, grounds and maintenance, pest control, vending, window washing and security services. Ensures all contracted services are monitored and meet LifeNet Health requirements utilizing a supplier performance management system.
• People Leadership: Provides oversight to assigned team by supervising, guiding, and directing employees to be effective team members. Ensures that everyone is equipped with the right skills, tools, and talents necessary for executing their duties. Using the established people processes (performance, development, succession, and career) to ensure that their team’s level of performance and capabilities meet current and future standards.
• Strategic Planning & Execution: Develops and executes a long-term strategy to facilitate improvements for support & soft services to meet corporate wide objectives. Develops annual departmental budgets and monitors monthly financial performance for Corporate Services. Develops and solicits RFP’s for contracted services in coordination with Strategic Sourcing Group. Develops, and maintains Standard Operating Procedures (SOPs) for soft services, ensuring effective and efficient operation in alignment with business needs.

What you’ll bring (Minimum Requirements): 

• Bachelor’s degree in business management or mechanical, Electrical or Civil Engineering or Hospitality Management or related field
• 7 years Leadership or management experience
• 5 years Hospitality or Contracted Services Management

These would be nice too (Knowledge Skills and Abilities): 

• Communication Skills: Written, Communication Skills Written, verbal and presentation; ability to engage, inspire and influence people
• People Development: Actively engages in talent management practices (selection, promotion, development, and engagement) to cultivate a workforce that is well aligned with current and emerging talent needs
• Team Environment: Ability to promote a positive team environment
• Continuous Improvement: Ability to promote continuous improvement throughout all departments
• Contract Management: Ability to manage multiple contracts/projects in multiple locations
• Presentation: Ability to effectively present ideas and materials to executive leaders
• Organizational Skills: Ability to plan, implement and monitor assignments effectively to meet the needs of the business
• Analytical Thinking: Demonstrates the ability to successfully gather and evaluate pertinent information to draw conclusions and identify potential trends
• Time Management: Ability to use time in an effective

Why work at LifeNet Health? 

We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You won’t find another company with a culture as strong as ours. 

• 403(b) and Profit Sharing Plan
• Affordable medical, dental, and vision coverage
• Corporate sponsored events
• Work-life balance with generous paid time off to include vacation time, sick time, and paid holidays
• Tuition reimbursement
• Personal career, leadership, and skill development opportunities
• Wellness Program (gym reimbursement, monthly wellness webinars, mental health toolkit, financial resources, and much more)
• Employee Assistance Program (EAP) for employees and members of their household
• Dedicated and passionate co-workers

The pay rate for the successful candidate will depend on geographic location and the candidate’s qualifications and prior relevant experience.  The pay range for this position is $98,339 annually (entry- level qualifications) to $131,119 annually (experienced in this role). * 

*Actual compensation may be higher based on the successful candidate's knowledge and relevant experience. 

This position is eligible for an annual bonus once eligibility criteria are met.   

All benefits are subject to eligibility requirements and LifeNet Health reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law.  Further, nothing in this posting is intended to alter the “at will” relationship of a successful candidate and this posting does not constitute a specific promise. 

We are proud to be an EEO/AA employer EOE/M/F/Disability/Vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.