Description

The Delivery Services Coordinator will support Career Transition & Mobility with administration for onboarding and off boarding associates to LHH. Working closely with the Senior Delivery Services Specialist, Delivery Director,and the full Delivery and Operations Teams, the Delivery Services Coordinator will be a key part of ensuring best practice is followed in all Associate Consultant interactions. The role will include frequent communication with Associates to resolve queries in a timely manner, to provide training on LHH systems and processes and to manage their invoicing process.

Reporting Relationships:

• Reports to the Assistant Ops Director, UK & I

Direct Reports:

• None currently

Location:

• Hybrid

Travel:

• Minimal

Languages:

• English essential

In this role you can expect to

Key Accountabilities

• Management of the Associate consultant onboarding/offboarding and day to day management process following LHH requirements, and meeting IR35 criteria
• Maintain full and up-to-date information on all Consultants, including contractual requirements and delivery certifications
• Monitor Associate delivery
• Manage the Associate invoicing and backing sheet process
• Support Administration for the events, webinars, workshop delivery
• Support the internal stakeholder groups with continuous improvement of processes and the ongoing administration and storage of contracts and project documentation
• Manage ad hoc requests including data-entry and logistical support for training events
• Build and develop strong relationships with key internal and external stakeholders – including Associates, Project Managers, Finance etc
• General day to day administration for the operations and delivery team.
• The above list is not exhaustive but indicative of the main aspects of the role. Duties and responsibilities may be added or amended from time to time.

All About You

• High level of professionalism in representing LHH to the Associate community 
• Excellent relationship building skills with internal and external stakeholders 
• Clear and positive communicator with the ability to handle difficult conversations 
• Highly organised, proactive and able to work efficiently under pressure 
• Demonstrates flexibility and willingness to collaborate 
• Actively seeks to understand the wider LHH business 
• Genuine interest and willingness to learn about the skills and specialisms in the Associate community 
• Understands the financial requirements of the business 
• Excellent IT skills 

What we offer

• Growth opportunities within a human resources global leader.
• We prioritise learning to stay agile in an increasingly competitive business environment.
• We foster an open-minded environment where people spark new ideas and explore alternatives.

Our benefits include:

• Flexible working model
• Private medical insurance (PMI)
• Group personal pension plan
• Career support for family and friends
• 25 working days paid holiday with the opportunity to buy extra days off each year
• So much more!

Contract: 6 Month Fixed Term

Contract Type: Full-time

Hours: 37.5 per week

Must have the right to work in the UK

About LHH