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People Operations and Reporting Specialist - EZRA
Description
Job Role: People Operations and Reporting Specialist
Location: Toronto - Hybrid (3 days/week in office)
Who we are
We redesigned coaching for the digital age.
Ezra delivers the highest quality professional coaching to employees using industry leading app-based technology. Our world class technology enables quality coaching sessions, a seamless user journey and regular reporting like never before.
With 50+ years’ experience delivering world class coaching in 66 countries we’re best placed to drive the coaching revolution. In just over a year, we have grown to become the fastest growing virtual coaching solution globally, supporting many of the world's leading companies with high impact, 1:1 personalized coaching.
At Ezra we use innovative technology to achieve the greatest user experience, but the heart of the service is the quality and diversity of our global coaching pool.
Now, everyone can be better with a coach.
About the role
The People Operations & Reporting Specialist plays a key role in delivering a consistent, compliant, and people centric employee experience across North America. This role partners closely with employees, managers, people team members, and cross functional stakeholders to manage core people processes and provide accurate, actionable people insights.
People Operations
- Own and manage key employee lifecycle processes including onboarding, offboarding, leave management, document management, and benefits administration using HR systems (e.g., HiBob, SuccessFactors, or similar platforms) to support a seamless employee experience.
- Maintain accurate and up‑to‑date employee records, including role changes, compensation updates, and performance review data.
- Partner with Payroll and HR Shared Services teams to ensure timely and accurate processing of employee changes that impact compensation, benefits, or employment status.
- Support compensation benchmarking activities by partnering with Talent Acquisition, managers, and leaders to understand role requirements and provide relevant data.
- Act as a trusted partner to employees by answering questions and providing guidance on leave management, work authorization processes, and other employee lifecycle topics, escalating as needed.
- Identify, recommend, and implement process improvements that enhance efficiency, accuracy, and employee experience.
- Manage and maintain people‑related knowledge resources and content management systems (e.g., Unily) to ensure information is accessible, current, and easy to understand.
- Collaborate with cross‑functional teams on projects that impact the employee experience.
- Stay informed about North America employment compliance requirements and incorporate them into People Operations processes in partnership with internal and external experts.
Reporting & Data
- Build and maintain recurring and ad‑hoc reports to provide stakeholders with timely insights related to employees, recruitment, payroll, and people surveys.
- Ensure sensitive employee data is managed securely, accurately, and in compliance with applicable data privacy and employment laws.
- Conduct periodic audits of HR systems to validate data quality and completeness.
- Use HR tools and platforms (e.g., HiBob, benchmarking tools, etc.) to analyze trends and provide foundational insights that support decision‑making related to employee experience and business strategy.
About You:
You have
- 3-5 years of experience in people operations or similar role.
- Experience in onboarding, offboarding, leave management with understanding of laws in North America.
- Strong attention to detail and intermediate excel skills (formulae, lookups, pivots)
- Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
- Experience in HR systems (HiBob or similar platforms)
You are
- Curiosity-driven and eager to learn.
- Comfortable navigating ambiguity in a fast-growing environment.
- Thoughtful, collaborative, and solutions-oriented in how you approach challenges.
- Committed to creating a positive, inclusive employee experience and improving how work gets done.
What we offer
- Your Own World-class coach to help you grow personally and professionally.
- Coaching for Friends and family because coaching is a gift worth passing on.
- Charity Days to support the causes close to your heart - because doing good feels good.
- Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
- Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
- Regional benefits of Health Insurance, Registered Retirement Savings Plan, Health and fitness reimbursement plan, Supplementary health plan.
- A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too!
#LI-Hybrid
We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.
We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.
We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.
In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.