Digital Community Manager
Description
About LegalZoom
LegalZoom has been providing accessible and affordable online legal services for over 20 years. Since 2001, we’ve helped millions of customers launch, run, and grow their businesses, secure their intellectual property, and protect their loved ones with estate planning documents.
As the industry leader in business formations, innovation remains at the center of all we do. LegalZoom employees are creative thinkers and problem-solvers who thrive on collaboration and embrace diversity, equity, and inclusion. Together, we’re working to make a positive impact on the world.
Where we work
In an effort to foster a better work-life balance, LegalZoom is committed to a remote-first work environment. Our Austin, Beaverton, Frisco, LA Metro, and SF Bay Area offices allow our Zoomers to collaborate with teammates and offer special onsite events, lunches, and more.
In an effort to foster a better work-life balance, LegalZoom is committed to a remote-first work environment. Our Austin, Beaverton, Frisco, LA Metro, and SF Bay Area offices allow our Zoomers to collaborate with teammates and offer special onsite events, lunches, and more.
This position is 100% remote but may require occasional travel.
Overview
As a Digital Community Manager, you will be part of our Product Marketing team. This position will be responsible for analyzing and improving LegalZoom's reputation anywhere it's discussed. Success in the role will require senior-level skills in cross-functional communication, project and vendor management, and data analysis.
You will
● Build, manage, and report on LegalZoom's reputation management programs across third-party platforms, such as TrustPilot and the Better Business Bureau
● Represent LegalZoom in specific digital communities/social platforms and engage directly with customers in partnership with our Social & Creative teams
● Lead the Customer Care escalation process from inception to resolution
● Working with Engineering and Data Science, develop automated approaches to managing and analyzing the data that flows through these platforms
● Develop and maintain dashboards and reports to track key brand reputation metrics
● Regularly report program results and trends in the resulting data to senior leadership
● Work cross-functionally to get the right insights to the right people at the right time
You have
● 5+ years of experience in client-side community management, reputation management, or media
● Senior-level understanding of digital marketing and social media, including industry trends that impact GTM strategies and fluency reporting on performance across platforms
● Senior-level data analysis/spreadsheet skills (formulas, pivot tables, etc.)
● Experience leading complex cross-functional projects from inception to action
● Excellent written and verbal communication skills
● Proficiency in the Google Suite
Bonus if you have
● Experience working in software/tech companies or analytics-focused agencies servicing those industries
● Master's degree in Business Administration or related field
● Experience working with 1st party Customer Experience measurement platforms like Qualtrics
● A variety of digital data-focused experience, including quant/qual, across industries/organizations, client/agency-side, etc.
● Experience using dashboarding platforms like Tableau or first-party data platforms
● A talent for data visualization or a passion for slide design
LegalZoom is a remote-first company, and the national range for this role is ($121,500 - $180,000). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
● Medical, Dental, Vision Insurance
● 401k, With Matching Contributions
● Paid Time Off
● Health Savings Account (HSA)
● Flexible Spending Account (FSA)
● Short-Term/Long-Term Disability Insurance
● Plus other wellness benefits to include:
○ Fertility
○ Mental Health
○ One Medical
○ Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.