Senior Manager, IT Enterprise

Technology Mountain View, California


About LegalZoom    
We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.    
As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.    
With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.    
Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.    
At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.  
We’re looking for a leader who has experience managing and helping to transform the Enterprise End-User Infrastructure function. Someone who has strong communication skills and compassion for the employees that use our endpoints and tools. You’ll collaborate with leaders at all levels to help improve LegalZoom’s end user PC and Mac infrastructure, VPN, SaaS tools, SSO and compliance. We’re looking for someone that is a self-starter, experienced with best-in-class technologies and processes and comes prepared to help align LegalZoom’s end-user infrastructure with our long-term strategies.

What you’ll do:
  • In conjunction with the IT leadership, ServiceDesk, and Onboarding team, you will help to establish and evangelize our end-user infrastructure framework, standards, and tools.
  • Provide OS support (25% Mac / 75% Windows) for employees. 
  • Manage IT desktop security to ensure all of our desktops and laptops are running antivirus software, are up-to-date and have disk encryption and strong passwords enabled.
  • Manage our Windows AD, Asure, and GSuite.
  • Manage our Intune/Autopilot setup environments, service settings, security and overall best practices.
  • Provide management and support for the infrastructure needed to support Mac Client endpoints ex: (Jamf, Zero Touch Provisioning, CI/CD Pipelines).
  • Maintain a formal application request intake and review process to ensure business owner software needs are successfully met.
  • Identify employee and contractor tool gaps with newly requested and existing software tools.
  • Maintain a high level of functional expertise by keeping up to date with the latest software functional changes.
  • Build and manage relationships with vendors, finance, procurement, security, and compliance. 
  • Provide support for SaaS tools used by our organization, including our Service Now, Manage Engine, Zoom, Slack, and many others.
  • Manage and support end-user VPN.
  • Identify training opportunities for staff and users.
  • Team management experience, including building training plans, developing annual reviews and providing employees with the direction they need to grow and succeed
Skills and Experience
  • 7+ years of Information Technology Experience
  • 3+ years managing an End User Infrastructure Team
  • BA or BS degree in computer science, information systems or equivalent experience
  • Must be a responsive, flexible team player that is an entrepreneur and self-starter
  • Experience with software such as Windows AD & Azure, MAC OS, Jamf, Jira, and ServiceNow
  • Excellent communication (both written and verbal), interpersonal skills and experience in presenting to business and technical team including executive management, in an effective and persuasive manner
  • Strong analytical and problem-solving skills with attention to detail
  • Proven track record of meeting commitments while working on multiple projects at once
LegalZoom is a remote-first company and the national range for this role is ($135,000-$270,000). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.    
  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Paid Time Off
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Short-Term/Long-Term Disability Insurance
  • Plus other wellness benefits to include:
  • Fertility 
  • Mental Health
  • One Medical
  • Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.