Delivery Operations Assistant Manager

Fulfillment New York City, New York


About LegalZoom
We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts. 
As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further. 
With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions. 
Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness. 
At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person. 
This position is an onsite position in New York City Metro Area. 
LegalZoom is an innovative company pioneering solutions in postal automation, and while the software side expands, we need the physical side to meet it. The Assistant Manager (ASM) is a skilled and motivated leader responsible for direct leadership of hourly employees in day-to-day functions. You will manage a small Satellite office team that helps coordinate the flow of mail between our delivery locations and processing facilities as well as digitally assign mail items to customers accounts. You and your team will work in partnership with other small Satellite offices across the country toward the shared goal of physical and digital mail delivery. You will be the primary point of contact for the office location and the main driver of its operation and performance.   
You will
  • Lead a small team that delivers on functional priorities.
  • Manage and maintain a small satellite office, working overtime or after hours if necessary to maintain business operations
  • Maintain positive internal working relationships by communicating in a professional and courteous manner
  • Ensure that strategic plans and actions are consistently implemented across the department to meet KPI goals and objectives, making adjustments as needed 
  • Effectively influence the development of a positive work environment that inspires the team to meet the department’s daily goals 
  • Work with your Supervisor to implement weekly plans and adjust as needed 
  • Understand the business and identify potential areas of improvement from a technical perspective or regulatory risk 
  • Proactively deep dive variations in team performance
  • Carry out leadership responsibilities in accordance with the organization’s policies and procedures 
  • Communicate and collaborate with other managers to provide seamless support within the location
  • Communicate and collaborate with other departments and stakeholders
  • Be the Subject Matter Expert in your area and provide technical problem solving for errors and issues in the assigned department
  • Hold recurring team meetings with employees in your designated department
  • Have the ability to think on your feet, assess situations, take corrective action and communicate effectively both written and orally
  • Work with stakeholders to solve interdepartmental issues and/or concerns 
  • Continuously monitor the daily workflow and provide guidance to employees to meet daily and weekly production goals and objectives
  • Train, coach, and evaluate staff to maintain operational and quality standards.
  • Develop and update training documents and best practices
  • Supports prospective candidate  recruiting and new hire onboarding efforts  
  • Work with Management to implement any improvement plans and adjust as needed, in coordination with management.
  • Assist in the development and testing of new products as requested
  • When necessary assist with daily production such as receiving mail and packages, scanning and digital delivery.
You have
  • 2+ years of direct management experience managing hourly front-line employees 
  • 2+ years of experience in performance management, coaching and feedback (performance reviews, corrective action, individual development plans, etc.)
  • Experience in working/developing within a diverse and inclusive work environment
  • Familiarity with shipping and receiving via USPS and Common Carriers like FedEx or UPS
  • High proficiency with Excel, Google Sheets, or similar
  • Familiarity with databases and basic SQL preferred      
  • Ability to problem solve and implement solutions quickly in situations where only limited standardization exists 
  • Excellent verbal communication, and the ability to convey important information clearly and effectively 
  • Strong leadership competency and ability to take the initiative 
  • Excellent delegator, collaborator, and mediator 
  • Excellent time management skills 
  • Responsible, goal oriented and organized 
  • Have strong attention to detail and is able to multitask and work independently
  • Be confident, proactive, and willing to take on workplace challenges 
  • Listening skills and be able to take direction from peers and individuals in higher-level positions

 LegalZoom is a remote-first company and the national range for this role is ($64,100 - $83,150). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
  Medical, Dental, Vision Insurance
  401k, With Matching Contributions
  Paid Time Off
  Health Savings Account (HSA)
  Flexible Spending Account (FSA)
  Short-Term/Long-Term Disability Insurance
  Plus other wellness benefits to include:
  Mental Health
  One Medical
  Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.