Process Development Specialist

Fulfillment United States


​​About LegalZoom
We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.
As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.
With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.
Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.
At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.
This position will be remote.
LegalZoom is looking for a Process Development Specialist II to own the development, maintenance and deployment of Processes and Standards across Virtual Mail and Registered Agent operation teams. This position will work closely with all levels of the organization to document Standard Operating Procedures, create process maps for current and future processes and take ownership of the mechanisms that will allow for swift and effective updates and deployment of updates of those processes. These tools will be utilized as training material, improvement projects, compliance requirements, Quality standards and many other functions within the business. 
You will
  • Work closely with the Virtual Mail Operations and Registered Agent teams to identify and document Standard Operating Procedures from beginning to end.  
  • Utilize internal tools to map out processes throughout VM and RA with various amounts of detail.
  • Design and maintain a mechanism that will allow for easy to understand process updates and easy to access materials across the business.
  • Utilize data to understand the needs and opportunities within the business. 
  • Systematically work with operations leaders from the beginning of the life cycle to the end to ensure all areas of the business are documented.
  • Work closely with the Compliance team to ensure that all requirements across both teams are included in SOPs and Process Maps.
  • Work closely with the Quality team to ensure that all requirements across both teams are included in SOPs and Process Maps.
  • Work closely with the Lean Program Manager to map out current and future state processes to clearly demonstrate the desired outcome. 
  • Provide Root Cause Analysis (RCA) for any issues identified throughout the mapping and documentation process. 

You have
  • Experience developing, implementing and maintaining process documents within a production environment.
  • An ability to work in ambiguous spaces where you need to pull out information from multiple sources
  • Experience utilizing and analyzing data in various tools and formats - ie Tableau, PowerBI, SQL and others
  • Willingness to travel up to 25% of the time as needed to observe and document processes across both Virtual Mail and Registered Agent sites
  • A bachelor's degree or equivalent experience in a business or production environment
  • 5+ years of experience utilizing tools (Vizio, Lucid, Canva, BPMN or others)  to map out and develop processes within a production environment.
 LegalZoom is a remote-first company and the national range for this role is ($63,200 - $81,800). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
  Medical, Dental, Vision Insurance
  401k, With Matching Contributions
  Paid Time Off
  Health Savings Account (HSA)
  Flexible Spending Account (FSA)
  Short-Term/Long-Term Disability Insurance
  Plus other wellness benefits to include:
  Mental Health
  One Medical
  Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.