Development Operations Manager
Description
Position Summary
The Development Operations Manager will lead systems and operations that power our fundraising operations. This includes, but is not limited to, the process of reconciliation and reporting with Finance and Accounting, leading donor gift processing and acknowledgments, owning the tracking of annual and multi-year revenue, supporting data and grant budget requests as needed, prospecting new donors, and owning all development operations for the team.
They will also advance donor stewardship through events as needed, personalized donor acknowledgments, and managing our donor tracking and budgeting systems. This role requires exceptional writing and communication skills, strong relationship-building and stakeholder management, and very strong strategic and critical thinking skills.
Reports to: Director of Development (DoD)
Preferred Qualifications
You have a passion for building relationships and managing financial and archival systems, and are an excellent communicator with an eye for detail. You are meticulous about accuracy and leverage systems to ensure the work you produce is accurate. You will lead on tracking restricted, general operating, institutional, and individual giving records. You enjoy building relationships across teams and with external stakeholders.
You analyze the information at hand to create detailed and creative plans, tactics, and solutions. You like research and organization. You enjoy digging into a prospective donor’s giving tendencies. You are great at looking for opportunities and uncovering new prospects. You are interested in donor data such as retention, renewal, and re-engagement rates. You enjoy making data accessible to others through creating reports that help to visualize our data and making strategic recommendations based on the data. You can present complex information to a variety of stakeholders, including Board members and the C-suite.
You are comfortable problem-solving both proactively and reactively. You enjoy thinking through processes and systems and how to improve them for yourself and others. Contingency planning is a core part of your planning process.
You are extremely organized and exceptional at managing many details at once and multiple deadlines. You create detailed calendars with proposal timelines, stewardship activities, and close dates. You help facilitate and track moves management for donors and use it to triage and make strategic decisions alongside the team.
You have a strong commitment to public education, equity, and social justice.
Essential Functions and Responsibilities
Lead Donation Tracking and Reporting
- Ensure best practice use of analytics, data, and metrics to forecast and track progress and success of fundraising goals, strategies, and tactics.
- Independently tracks millions of dollars monthly and processes, thanks, and archives all donors.
- Leads the partnership with Accounting to ensure we get a clean audit.
- Lead the maintenance of the CRM (Salesforce) and Click & Pledge (donation) platform
- Produces high-quality Salesforce reports to increase the confidence of team leadership in key fundraising metrics for multi-million dollar annual fundraising.
- Increase efficiency in development operations, including database management, gift processing, and reporting for accounting and finance.
- Lead monthly reconciliations with the Accounting team.
- Support Associate Director of Development on grant budgets, reporting, and data requests, as needed.
- Progress monitor engagement and solicitations with institutional donors and update activities in Salesforce; liaise with accounting & finance on grant budgets.
- Works closely with the Finance team to ensure we are aligned with Fundraising totals.
- Create pledge/commitment forms for all new pledges and send payment reminders.
- Process all gift donations and acknowledge donations in a timely manner.
- Keep the internal moves management tracker up to date with closed gifts so the team knows how much has been raised at any point.
- Keep accurate records of all grant agreements and documentation specific to a donation
- Assist donors with making donations, as well as answering questions.
- Keep Board Members informed of contact donations.
- Consistently drives improvement in designing, creating, progress monitoring, and maintaining team systems, including managing the team Drive, archiving important communications, Salesforce reporting, etc.
Events, Appeals, and Project Management
- Owns and ensures the accuracy of the Impact Report donor lists
- Pulls and cleans all invite lists, appeal lists, and ensures the accuracy of donor information
- Pull and update Board member contact reports
- Contributes to cross-functional projects to advance organizational objectives.
- Continuously improve the Salesforce platform to drive the portfolio model, including the creation of dashboards that track metrics overall and by portfolio owner and progress monitor weekly reports (e.g. # of solicitations, # of proposals, # of donors in each donor stage, etc.)
- Attends and supports all development-related events.
- Plans and leads school tours with prospective donors and actively engages with attendees.
Development Team Support
- Prepare materials for DoD as needed
- Work with team members on coordinated donor efforts (ex, fall appeal, newsletters) or multi-stream strategies.
- Brainstorm ideas and tactics for deeper donor/funder engagement and more efficient progress toward goals.
- Consistently and effectively analyze progress to annual and long-term goals.
- Manage Concur receipt reports and invoices
- Manage the Development budget with the support of the Director.
Promotes a Diverse, Equitable, and Inclusive Culture
- Works to promote or actively seeks opportunities to support diverse backgrounds and perspectives to ensure they are respected and valued.
- Models cultural competence in communication, management, and leadership style
Experience
- At least 3 years of work experience is strongly preferred.
- Previous experience in development, individual giving, and data tracking is preferred.
- Prior experience using Salesforce is strongly preferred.
- Experience working with financial reporting and reconciliation processes.
- Experience building warm, positive relationships across teams and with external stakeholders.
- Experience with presenting complex information to various stakeholders.
Physical, Mental, and Environmental Demands
Physical: Ability to navigate office and school campuses, and hold meetings in different spaces. Traditionally, much of the day involves sitting. Ability to access and utilize technology, including a keyboard and mouse. Occasional lifting/carrying of equipment 20 lbs. Physical agility to move oneself in various positions in order to execute duties effectively, which may include kneeling, walking, pushing/pulling, squatting, twisting, turning, bending, stooping, grasping, fine finger manipulation, and reaching overhead
Mental: Stress of deadlines and normal work standards, ability to analyze problems and generate alternatives, work with interruptions, concentrate for long periods of time, read, write, calculate, perform routine math problems, interpret data, memorize and recall objects and people.
Environmental: The office environment is subject to constant interruptions and distractions. Occasional school/event environment and local travel (typically within 80 miles of the Oakland office). KIPP adheres to health and safety guidelines as outlined by the CDC, CDE, and public health agencies’ recommendations.
Classification
This is a full-time, exempt position based on a full-year calendar cycle, based out of our Regional Support Office with frequent travel to schools and districts.
This is a hybrid role with the expectation that three days per week be spent onsite at our Regional Support Office in Oakland.
Must have access to reliable transportation for work-related travel.
About KIPP Public Schools Northern California
We are a thriving nonprofit network of 23 free, public charter schools open to all students. At KIPP, we believe all children should grow up free to create the future they want for themselves and that schools can and should be a critical factor in making that vision a reality. Together with families and communities, we create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world.
Our student community consists of nearly 7,000 elementary, middle, and high school students in East Palo Alto, Oakland, San Francisco, San Lorenzo, San José, Redwood City, and Stockton. 81% qualify for free or reduced price lunch, 34% are multilingual learners, and 12% have special needs. We strive to cultivate a representative team of teachers and leaders that reflect our students’ diversity.
Compensation
KIPP Northern California is dedicated to you and your family's well-being! We offer a competitive salary as well as a comprehensive benefits package including medical, dental, vision, and transportation benefits.
We benchmark annually against comparably-sized non-profit organizations in the regions where we operate to offer competitive salaries. The salary range for this position is between $90,000 and $113,000. Most candidates would be compensated at $97,000
How to Apply
Please submit a cover letter and resume by clicking apply on this page.
KIPP Northern California Public Schools does not discriminate on the basis of age, race, ethnicity, color, national origin or ancestry, cultural background, religious creed, sex, gender identity or expression, sexual orientation, marital/registered domestic partner status, physical or mental disability, medical condition, genetic information, military or veteran status, primary language, citizenship or immigration status, or any other consideration made unlawful by federal, state, or local laws.