Description

Account Manager 

• Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships.
• Develop a deep understanding of client business objectives and provide strategic solutions to drive their success.
• Manage day-to-day client communication and ensure a high level of customer satisfaction.
• Collaborate cross-functionally with internal teams (sales, marketing, and operations) to execute client strategies and deliver on expectations.
• Identify opportunities to upsell and expand services to existing clients, driving revenue growth.
• Monitor and analyze client performance data, providing actionable insights and recommendations to improve results.
• Manage contract renewals and retention strategies, ensuring a seamless process for clients.
• Proactively solve challenges and anticipate client needs to ensure long-term success.
• Prepare and deliver regular performance reports, ensuring transparency and accountability.

• Bachelor’s degree in business, marketing, or a related field (preferred).
• 3+ years of experience in account management, client success, or a related customer-facing role.
• Proven ability to manage client relationships, drive renewals, and expand accounts.
• Strong understanding of sales, marketing, and lead generation processes.
• Excellent communication, problem-solving, and interpersonal skills.
• Experience analyzing performance metrics and presenting actionable insights.
• Ability to collaborate with cross-functional teams and drive results in a fast-paced environment.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and customer management platforms.

• Thrive in a supportive, growth-oriented work environment with opportunities for professional development.
• Competitive compensation and performance-based incentives.
• Flexible work environment, onsite at JumpCrew HQ in Nashville, TN.
• Unlimited PTO plan, nine company holidays, and comprehensive medical, dental, and vision benefits.
• 401(k) to support your financial well-being.
• Bring your (well-behaved) pet to the office and enjoy a fun, collaborative workspace.

• 2021, 2022, & 2023 Winner for Nashville’s Best and Brightest Companies to Work For
• #1 Best Small Company to Work For in Nashville (2017)
• Best Places to Work in Nashville (2018 & 2019) by the Tennessean
• Crunchbase’s 50 Hot Startups

• Onsite at JumpCrew HQ in Nashville, TN