Director of Digital Delivery

Marketing Nashville, TN


Job Description:

The role of the Director - Digital Delivery is to develop and oversee integrated B2B cross-channel strategies and brief responses to successfully achieve client KPIs while ensuring a cohesive and complementary approach to digital media.

This requires in-depth knowledge of the capabilities of search, programmatic and social marketing platforms, including video and native formats, and direct experience managing accounts in these channels alongside a thorough understanding of a client's business needs and goals to ensure these are met and any future opportunities are raised. They will mentor and/or manage a team including - Paid Media, Email Marketing, Content Development, Design and Video providing guidance and support with their development.

Campaign Management:
  • Internal delivery lead for cross-channel accounts
  • Coordinate and oversee delivery strategies and contribute to media plans
  • Be responsible for data quality and insights, providing integrated reporting which represents the impact of campaign deliver against the clients' KPIs
  • Maintain a high level of working and strategic knowledge across all channels and how they can integrate
  • Support digital strategy lead (where present) in research for and response to briefs
  • Support Sales Delivery leadership with the development and proposition of additional JumpCrew digital revenue services
  • Support Partnership team to develop and sell digital revenue services
  • Coordinate research, strategy, implementation and reporting for digital revenue clients
Communication & Relationship:
  • Client-facing delivery lead for cross-channel accounts
  • Retain oversight of key client calls and ad hoc communications
  • Effectively project-manages, ensuring that via proper delegation work is delivered on time and on spec and escalating appropriately via internal stakeholders/to clients where barriers are encountered.
  • Organize/lead monthly client meetings, QBRs and post campaign analysis for digital revenue clients
Knowledge Sharing:
  • Surfacing insights and recommendations to leadership team relating to internal cross-channel learning and development
  • Support heads of dept by contributing ideas for the strategic development of digital delivery, helping to constantly improve and evolve our ability to service our clients effectively
  • Provide thought leadership via awards, blogs, case studies and events around digital revenue strategies, positioning JumpCrew as an expert
  • Co-ordinating/leading the distribution of learnings from their client(s) across the digital revenue team
  • It is anticipated that the appropriate candidate will have extensive experience within digital media agency function and/or digital media vendor/ad technology platform
  • 5+ years B2B marketing experience 
  • Line management experience
  • Experience of growing client relationships at top tier levels
  • Practical experience managing and directing strategy on search, social and programmatic campaigns
  • Bachelor of Science Degree in Business/Marketing or equivalent
Additional Information
  • Unlimited PTO plan
  • 9 company holidays
  • Healthcare benefits
  • 401k
  • Learning and career growth opportunities
  • Free coffee
  • Beer Fridge
  • Bring your (well-behaved) pet to the office
  • Quarterly Leadership Summits
  • Monthly leadership development calls from external professionals in the industry
About Us

JumpCrew integrates marketing with sales to accelerate our client’s business growth. JumpCrew’s solutions combine technology with a human touch. We work with a growing roster of clients in publishing, healthcare, media, and technology to help them generate leads, build pipeline, and convert sales.
The company is headquartered in Nashville, TN. JumpCrew has been recognized as the 2021 Winner for Nashville’s Best and Brightest Companies to Work For, the #1 best small company to work for in Nashville (2017), one of the best places to work in Nashville (2018 & 2019) according to the Tennessean and is one of Crunchbase’s 50 hot startups. For more information, visit

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.