Description

Senior Technical Project Manager

JCPenney, Bangalore

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait, and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico.

The JCPenney Services India office opened in 2016 and is an extension of the JCPenney office in the US. With over 700 employees, the center provides critical functions including technology, e-commerce operations, retail operations, merchandising, and other capabilities. The JCPSI center is not only an alternative location but critical to JCPenney’s long term strategy. For additional information, please visit jcp.com and follow JCPenney India on LinkedIn and Instagram.

Primary Responsibilities:

• Create and maintain the overall project/program plan and milestone tracking tools to track progress and deliverables impacting multiple projects and releases.
• Collaborate with multiple teams, including Technical Architects, Data Engineers, Support Engineer, Developers, Analysts, and product teams.
• Identify cross-team dependencies to incorporate them into the program planning process.
• Support work plan generation, maintenance, and communications to stakeholders
• Support weekly Project/Program Status Report generation (accomplishments, in progress, risks, issues, metrics) and facilitate cadence review meetings.
• Facilitate weekly / monthly manager / leadership meetings.
• Develop program and project management processes and metrics.
• Utilizing standard project/program management processes / tools, assess program status and provide recommendations and execute on course corrections as needed.
• Serve as escalation point for tech leads regarding issues and risks impacting project/program delivery.
• Identify and involve stakeholders as needed per project/program deliveries.
• Assist in key events, peak planning and implementation.

Specific responsibilities as a Scrum Master:

• Lead the scrum team in using Agile methodology and scrum practices.
• Support the product owner and development team to achieve customer satisfaction.
• Remove impediments/blockers to achieving the sprint goal.
• Coach the scrum team achieve higher levels of scrum maturity.
• Plan and facilitate all Agile ceremonies, including daily standup, sprint planning, review, retrospectives, etc.

Requirements:

• Total experience of 10+ years, with 7+ years relevant experience.
• Deep understanding of the product development process, the product lifecycle, and program management.
• Certification in the field of Project Management and Agile methods is preferred.
• Excellent communication skills with technical teams, non-technical teams, and sr. leadership.
• Experience recording and evaluating project performance metrics is crucial, along with the ability to report them to senior management and other stakeholders.
• An ability to manage project timelines, prioritize tasks, and align teams based on those tasks is crucial.
• Prior experience in product deployment and integration is a plus.
• Strategic thinking in ensuring the efficient management of several complex projects.