ServiceNow ITAM Business Process Consultant (358)
Description
OVERVIEW
iTech AG is seeking an experienced IT Asset Management (ITAM) Business Process Consultant (BPC) to participate in the delivery for an ITAM implementation initiative, a critical phase of a large-scale transformation to establish and mature a centralized IT asset management program across the enterprise.
This individual will serve as the a point of contact, accountable for driving implementation, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream deployment of ITAM processes, tooling, and governance.
ROLES AND RESPONSIBILITIES
- Establish and manage engagement governance, cadence, and reporting
- Build strong relationships with client leadership and key ITAM stakeholders across the organization
- Lead executive communications, including steering committees and status reporting
- Facilitate workshops to capture:
- Current-state asset management processes (hardware, software, lifecycle management)
- Variations across teams and departments (operational, data, compliance)
- Pain points, gaps, and optimization opportunities
- Define future-state ITAM process frameworks aligned to target platform and tooling capabilities
- Develop standardization and harmonization recommendations across asset classes and business units
- Coordinate across diverse stakeholders including:
- IT operations and infrastructure teams
- Procurement, finance, and vendor management stakeholders
- Compliance, security, and audit stakeholders
- Drive alignment on common vs. business-unit-specific ITAM requirements
- Identify risks, dependencies, and organizational change impacts
- Own quality and completion of all implementation outputs, including:
- Process maps (current/future state)
- ITAM requirements documentation
- Gap analysis and recommendations
- Executive summaries and decision materials
- Ensure deliverables are clear, actionable, and implementation-ready
- Provide direction and oversight to BA/BPC resources
- Delegate and manage workstreams while ensuring consistency and quality
- Review and refine deliverables produced by supporting team members
- Align ITAM implementation outputs with the broader IT transformation roadmap
- Partner with technology and architecture teams to ensure feasibility and integration with existing CMDB, ITSM, and asset tooling
- Support transition into design, configuration, and deployment phases
- Other duties as assigned
MINIMUM QUALIFICATIONS
- 3+ years of experience in consulting, business analysis, or IT asset management
- Proven experience leading workstreams or engagements in complex, matrixed environments
- Strong background in ITAM process implementation and transformation
- Experience collaborating with diverse stakeholders across business and IT functions
- Demonstrated ability to facilitate workshops and drive stakeholder alignment
- Excellent communication skills, including executive-level presentation ability
EDUCATION AND CERTIFICATIONS
- Bachelor’s degree
PREFERRED QUALIFICATIONS
- Experience supporting greenfield implementations
- ServiceNow CSA
- ServiceNow CIS in either HAM or SAM
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.