Account Manager

Retention Remote, United States


Description

Account Manager, Customer Success | InteractRV (IRV)

  

What we need:

InteractRV is seeking a talented individual to join our Customer Success department as an Account Manager. A primary function of this role is to develop professional relationships with clients as we guide them through enhancing their dealership's online presence with award-winning websites and strategic digital marketing solutions. We are passionate about driving customer results for our dealers!

The ideal candidate will be a self-starter and creative problem-solver, motivated to improve our customer's experience.  Account Managers are responsible for maintaining customer relationships, building value, retaining customers, and promoting additional marketing and website services.

This individual should be able to communicate at a high level about the services we offer, how we implement those services, and the value to the dealer of those services as we seek to drive more website traffic, qualified leads and results for our customers. Account Managers will need to be comfortable using many different tools and be able to understand and interpret statistical data to make strategic suggestions for our dealers.

Essential Functions: 

  • Understand All Facets of IRV’s Suite of Website and Marketing products and services
  • Perform Reporting Calls with Clients
  • Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service.
  • Assess and monitor the website and marketing services to ensure overall quality standards, success and provide proactive solutions to increase website traffic and leads.
  • Promote and Support Additional Marketing and Website Services as well as provide product training and consult on best practices.
  • Handle incoming customer comments, provide appropriate solutions and alternatives, follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Identify retention risk and work proactively to eliminate that risk.
  • Enhance job knowledge by participating in educational opportunities.

Education & Experience:

  • College Degree preferred
  • 2+ years of Customer Service experience
  • 1+ year of Digital Marketing experience preferred
  • Excellent Time management and Organizational skills
  • Strong Communication and Interpersonal Skills
  • Adaptable, Energetic, Team-Player Attitude
  • Ability to multitask efficiently
  • Proficient in Microsoft Word, Excel, and Outlook
  • Experience working with a CRM preferred
  • Strong technical aptitude and ability to learn quickly

About Us…

InteractRV has been serving the recreational vehicle industry since 2001.  Positioned in our industry as the premier partner provider of web technologies, digital marketing success, and Internet business development; we are passionate about helping our clients, innovative with product/service offerings, and technologically progressive.

Working remotely or telecommuting is in our DNA -  it's how we've done business since day one.  Over time we've put tools and processes in place and developed an environment to help us work independently yet thrive together as a team.