Implementation Specialist
Description
Implementation Specialist
We are looking for a driven, people-orientated individual to join our Launch Care Fulfillment team as an Implementation Specialist who wants to work with customers through the design, build and implementation of their website. You will take your expertise in customer service, communication, and time management and use it to act as a creative force, assisting the customer through the development of their website, from after the sale until the site goes live. You will focus on helping the customer achieve their website goals, providing the customer with a guided Launch Care experience, and fulfilling the customer’s post launch products.
Here is more of what you’ll get to do:
- Communicate with customers during the onboarding, build, and post launch of their website and make sure they stay on track to reach their goal go-live date
- Manage multiple customer projects at any given time and serve as a point of contact for your customers throughout the development of their website and post launch fulfilment items
- Serve as a liaison between the Launch Care team and other teams within the Fulfilment department
- Educate the customer on website and digital marketing standards and best practices
- Coordinate with the internal teams to implement marketing strategies per the customer’s agreement selections
You’ll thrive in this role if you have:
- Strong customer service skills and an interest in working directly with customers via telephone, email, and video conferencing
- Strong communication skills, with a focus on business and professional writing
- Strong time management, prioritization, and multi-tasking skills
- Ability to interpret a variety of information furnished in written and oral form.
- Ability to solve practical problems and deal with a variety of situations without standard solutions
- Ability to work in conjunction with other internal departments to achieve goals
- Must be comfortable keeping the client within specifications for the product
- Proficiency with Microsoft Word, Outlook, Excel, etc.
- Basic knowledge of website trends and best practices
- Basic knowledge of SEO, SEM, digital and email marketing
- Interest in Web Design, Web Development, and Project Management
Bonus Skills
- Domain/DNS knowledge
- Basic knowledge of HTML and using a Content Management System (CMS)
- Knowledge of SEO best practices
- Basic project management skills
- Working knowledge of website analytics
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
Who are we?
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more.
Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV.
We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.