IT Support Specialist
Who We Are
Insurity’s vision is all about empowerment. Empowering insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical software. It’s also about empowering our team members through tools, training, teamwork, and professional development opportunities.
To talk the talk, we must walk the walk. We are the largest cloud-based insurance software provider for the Property & Casualty market. In 2021, we were trusted by 15 of the top 25 P&C carriers – now, in 2024, we are trusted by 22 of the top 25 P&C carriers. That’s proof we walk the walk. While our product suites are some of the most compelling in the industry, it’s our team members who deliver the exceptional value and unrivaled industry expertise our customers appreciate from us.
Our team tells us over and over; working at Insurity offers you the opportunity to collaborate with and learn from some of the most creative and knowledgeable minds in insurance technology. You’ll feel welcomed even before you start your first day with us through our award-winning onboarding program.
Take the first step to joining our team by applying today and we look forward to seeing #UatInsurity.
What’s In It For U
- Hybrid Workforce: Our hybrid workforce model supports building strong connections with your team members and a great culture.
- Generous Time Off: Our leadership believes in taking the time you need when you need it.
- Day One Health Benefits + Employer-Matched Retirement Savings: You might think these are table stakes, but we know these matter to you.
- More Than Just Core Values: Our values are fundamental in how we attract, train, and retain top talent.
- Award-Winning Onboarding Program: We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year.
- Real Career Growth Opportunities: We love to promote from within with over 20% of our open roles filled through internal applicants on average.
- Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally.
- Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program.
- Continuous Learning Opportunities: Own your development with your own LinkedIn Learning and Kaplan licenses.
- Employee Referral Bonus: Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus.
Insurity’s Next IT Support Specialist
An IT Support Specialist is responsible for troubleshooting and resolving technical issues for end-users, ensuring the proper functioning of hardware, software, and network systems. This role often involves diagnosing problems, providing technical assistance, managing system updates, and ensuring cybersecurity protocols are followed. A good fit for this position would be someone with strong problem-solving skills, technical expertise, and a customer service-oriented attitude, as they must effectively communicate complex solutions to non-technical users and thrive in a dynamic, fast-paced environment.
What Our IT Support Specialist Will Do
• Provide exceptional customer service.
• Resolve help desk issues including troubleshooting moderately complex hardware and software issues. • Evaluate, diagnose, research, analyze and provide solutions to problems encountered.
• Ability to effectively communicate and build strong working relationships with team members.
• Dependable, accountable, and responsive to customer and business needs; willingness to be on call and support critical issues that arise in the evening or on weekends.
• Participates in After-Hours On Call Rotation
• Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.
• Other duties as assigned
Who We’re Looking For
• Analytical and critical thinking
• Written and oral English communication
• Time management including work planning, prioritization, and organization
• Ability to handle multiple priorities or tasks
• Self-starter and quick learner
• Detail-oriented and active listener
• Ability to collaborate and work autonomously
• Flexible and adaptable
• Windows and Mac Operating Systems, computers, and mobile devices in a wired/wireless network environment.
• A strong understanding of computer hardware and software support
• Network hardware functionality, cabling, and communication standards
• 4+ Years’ experience, and communication standards
Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.
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