Technical Support Specialist - Waukesha Engines
Description
The INNIO Advantage:
By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow.
We are helping to meet today’s energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.
Do you want to make a difference with your work? Take your career to the next level and join our team now in Argentina (Neuquen area) !
By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow.
We are helping to meet today’s energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.
Do you want to make a difference with your work? Take your career to the next level and join our team now in Argentina (Neuquen area) !
Essential Responsibilities
- Provide technical assistance, failure analysis, and troubleshooting to channel partners and customers for all Waukesha engine products via phone, email and through the Salesforce Issue Resolution system
- Focus on customers in power generation/gas compression applications
- Coordinate the return of parts from the field for analysis
- Provide technical data and information to channel partners and customers
- Enter quality issues in the QC tools and participate in review meetings
- Drive customer satisfaction through commitment to quality
- Remotely program engine control units as requested by channel partners for replacements, CM&U upgrades and overhauls
- Travel to customer sites to provide technical support and troubleshooting. Create technical reports from the visit.
- Utilize myPlant to pro-actively identify engine issues and coordinate with channel partners to perform the repairs
- Participate in the root cause analysis process by providing data when requested, attending review meetings and communicating solutions to the field
- Perform Customer Focus Trainings – Training customer accordingly his fleet.
- Assist commercial team visiting customers.
- Assist Customer Managers team visiting customers.
- Assist customers in commissioning/startup activities.
- Assist in activities related to new product support and CM&U introductions
- Attend training courses and review training materials when requested
Qualifications/ Requirements
- Bachelor’s Degree in Engineering or Engineering Technical Degree from a University or Technical College and minimum of 5 years’ work experience in reciprocating engine/gas compression field OR an Associate degree in related technical field plus minimum of eight (8) years’ work experience in reciprocating engine/power generation/gas compression
- Hiring location Neuquen, Argentina
- Ability and willingness to travel 30-50% of time
Desired Characteristics
- Minimum of 8 years of experience with reciprocating engine technology
- Power generation experience
- Demonstrated ability to work with a cross-functional teams
- Proven interpersonal skills
- Self-Starter; willingness to work remotely as needed
- Strong Communication Skills
- Commercial sensitivity with a focus on customer needs
- Strong problem-solving skill set