Solutions Technician

Customer Service Hagerstown, Indiana


Position at Autocar, LLC

Do you want to be part of autocar’s

technical support team?


Here at Autocar, we are actively looking for a skilled Automotive technician with the ability to solve complex problems while delivering best in class customer service.  Does solving complex problems give you a sense of satisfaction? Do you crave a challenge? Are you good at coaching others to achieve real results?   If that's you, then we want to talk to you!

The Autocar Solutions team fights for our customer’s needs. Every truck we make is a custom-engineered, custom-made truck that is designed to get the job done. Our truck has more up-time, is more comfortable and is the safer choice, 40% fewer crashes with injury than the industry average.  For the life of the truck, we have around the clock support.

It takes a special kind of person to be a part of this business in transformation. We are privately owned and expect our team members to act with an owner mindset: Relentless about creating value for the end user. Dogged about finding efficiencies and eliminating waste. Standing arm and arm with the rest of the team until the job is done—and ready to do it again the next day, with a smile.

It is not easy do things differently in this industry. But we do it—because we are passionate about improving the lives of the drivers that use our trucks.


Your Mission

  • Utilize your problem-solving experience to troubleshoot truck issues from the customer over the phone.  ** Previous electrical diagnostic experience preferred
  • Guide troubleshooting efforts and facilitate vehicle repairs as needed to any individual associated with an Autocar Product that has contacted Autocar for help.
  • Be process driven and tenacious at determining the optimal solution for the customer.



Where will you work? This role is located at one of Autocar’s plant in either Birmingham, AL or Hagerstown, IN.


What do we offer in benefits? We offer an attractive compensation and benefits package, to include base salary, incentive bonus opportunities, and benefits such as medical/dental/vision options, 401K plan, etc.