Essence | Senior Director - Client Services

Marketing & Business Development Bangalore, India


Position at GroupM

About the role

The Client Services team is accountable for the direction, organization and delivery of Digital/ Offline marketing activities for our clients. We are the owners of the day to day relationship ensuring Essence delivers flawlessly against client objectives on each and every campaign.

Designation: Senior Director- Client Services
Location: Bangalore


In 3 months you would have:
Establish a leadership stance among key stakeholders both on the client and agency side.
To translate the client’s needs into clear direction and leadership for all Mindshare and GroupM resources working on the account.
To become completely familiar with the client’s organizational structure, planning process, marketing calendar and the needs of key stakeholders.

In 6 months you would have:
To be the recognized trusted advisor, execute “media first” innovations and deliver exceptional ROI for the client.

In 12 months you would have:
To expand the range of non-traditional media investments the client makes, and to be the go-to person for all matters connected to media in the local market.
To continually delight the client.

Some of the things we’d like you to do:
• Own and maintain a relationship with the primary client point of contact and build relationships with senior and VP clients
• Ensure client expectations are being set and met for every campaign and are clearly defined
• Manage client satisfaction throughout the campaign lifecycle and beyond, ensuring issues and challenges are actively identified and mitigated
• Manage commercials of account(s), including staffing/scope and financials
• Oversee project management support during the campaign lifecycle to ensure on-time completion of deliverables, coordinate across practices, identify potential risks and issues
• Build strong ties with leads across disciplines to produce successful campaigns, maintaining high levels of communication throughout the campaign lifecycle
• Interrogate work before client delivery to ensure it meets the brief and expectations
• Global coordination by facilitating knowledge and context sharing across Essence regions
• Develop strategic relationships with key agency partners and be a point of escalation
• Assist in the deployment of Client Service practice training while ensuring best practices
• Analyze information skillfully provided by team members to problem-solve creatively, troubleshoot, and develop alternative solutions
• Line manage through coaching 1-3 direct reports to support career growth and development
• Provide timely and actionable feedback to the team to aid in their development and progress

A bit about yourself:
• Strong written and verbal communication skills across all platforms
• Prior experience of at least 12 years in handling FMCG clients/ campaigns
•The incumbent should have very deep working knowledge in TV/Print (Traditional media majorly) campaigns with flawless client relationship skills.
• Expert organizational skills, great attention to detail and ability Q/A work
• Strong Offline marketing background with a focus on TV medium
• Ability to implement and meet deadlines and project manage multiple campaigns
• Excellent client relationship and management skills
• Proven problem-solving skills and ability to think outside of the box for creative solutions
• Ability to lead and motivate team members in a positive light
• Detail-oriented and responsive, deadline-driven with strong quantitative reasoning skills
• Strong business acumen and strategic thinking capability

About Essence
Essence, part of GroupM, is a global data and measurement-driven agency whose mission is to make advertising more valuable to the world. Clients include Google, Flipkart, Nando's and the Financial Times. The agency is more than 1,800 people strong, manages over $3.6B in annualized media spend and deploys campaigns in 71 markets via its global offices throughout North America, EMEA and APAC. Visit for more information and follow us on Twitter at @essenceglobal.

What you can expect from Essence
Essence’s mission is to make advertising more valuable to the world. We do this by employing the world’s very best talent to solve some of the toughest challenges of today’s digital marketing landscape. It’s important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. As an Essence employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital status.