Wavemaker | Client Manager

Comms & Strategic Planning Sydney, Sydney Requisition ID:34385


Position at Wavemaker

Client Manager

At Wavemaker, we believe there always is a better way to grow. By Positively Provoking Growth for our clients, our people and our partners, we shape decisions and experiences through media, content and technology. 

 We are part of GroupM and WPP; the largest media buying alliance and marketing communications group ranked #1 in the world.  In Australia and New Zealand, we have over 250 people working across six offices: Adelaide, Brisbane, Melbourne, Sydney, Perth and Auckland. 
Across 2022 and into 2023 we have won at the MFA Awards, AIMCO Awards, B&T 30 under 30, Festival of Media Global, Campaign Women to Watch, Mumbrella Travel Marketing Awards, MediaWeek, Festival of Media Cause, UnLtd Hall of Good, Campaign Asia, DRUM Awards.

We pride ourselves on our culture and our people. Our goal is to make our workplaces as vibrant and diverse as the cities we work in.  We are achieving this by building a workforce that represents the complete spectrum of backgrounds and experiences.  We’re committed to cultivating a work environment which is diverse in representation and thought, that promotes and celebrates inclusivity and provides equitable opportunities to all.

About the role

The role of the Client Manager is to be a key point of contact for our clients and to support the development of strong communication recommendations across all channels, paid, owned and earned. Responsible for supporting a successful client relationship. Bringing together the right people, to deliver the highest quality of outputs for your client, end to end, ensuring deliverables are grounded in client priorities.

Skills & Experience

  • Highly collaborative
  • Passion for media and marketing
  • Up to date, media landscape knowledge (able to articulate consumer trends and what they mean for clients).
  • Strong communicator with clear written and verbal communication skills
  • Good problem-solving skills, with the patience to examine detail and create solutions.
  • Results Driven. Passionate about delivering business results for clients, with the ability to identify and clearly articulate what’s working and why.

What success looks like: 
The easiest and simplest way to see if you have done a great job is when:

In 3 months: 

  • Established collaborative relationships with all key stakeholders and internal reports.
  • A strong understanding of and can clearly articulate the agency and group proposition, core client processes and our way of working.
  • Immersed yourself in the team with an understanding of the status of all active and upcoming campaigns.

In 6 months:

  • Demonstrated your ability to deliver on all aspects of the role in an efficient, effective and proactive way.
  • Strengthened your key stakeholder relationships to deliver great teamwork consistently. 

In 12 months: 

  • Taking on greater ownership of the role – responsibility and volume.
  • Building strong relationships with clients, representing the Wavemaker team appropriately and ensuring that campaigns are delivered to the highest quality
  • Elevating your impact and influence within the business, with demonstrable benefits for the agency and our clients.

Working at Wavemaker

Wavemaker is our name, our mission and our method. We believe there is always a better way to grow. Our attitude, Positive Provocation, is defined by the idea that what got you here, won’t get you there. Today that seems more appropriate than ever. We don’t provoke for the sake of it, we provoke to create innovative and better outcomes for our clients.  This attitude is behind our growth, helping us attract and retain some of the most iconic brands across ANZ.

Being a provocateur means

Being experts in the known, but curious about the unknown
Inspired to do anything, but deliberate in our choices
Delivering on-time in-full, but knowing it’s always in beta
Making media, not just buying it
Bringing 100% of ourselves, 100% of the time

·       Belonging at Wavemaker

·     DE&I
Greenmakers Sustainability
Mental Health Wavemaker Allies 
Inclusive policies

  • Flexible work environment
  • Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
  • Discounts and corporate benefits
  • Continuous training and development opportunities

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria.  Here, we strongly encourage you to apply if you’re interested: we'd love to know how you can positively impact our team with your experience!

We believe that diversity is vital and positively influences the environment in which we operate. We are committed to fostering a diverse and inclusive work environment that is free of discrimination, harassment or bullying. Race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions, we encourage all applicants. 

Apply now and send your CV via the link!