Mediacom | Manager - Social Insights

Data, Analytics & Insight Mumbai, India


Position at MediaCom

Overview of job
MediaCom is an agency of GroupM, the world’s largest media investment company and is a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Team Lead/Social Media Analyst to join us.

At GroupM APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us.

Reporting of the role

This role reports to: Digital Analytics and Insights Lead

In this role, your goals will be:

  • To ensure insights team has a say across all new marketing initiatives planned for the Clients
  • Educating Clients and internal team members on the usage of different tools that can help them plan their campaigns better
  • Client servicing and ensure smooth functioning of Social Listening processes activated for the client

In three months, you would have:

  • Started to build relationships with the key decision-makers and existing clients
  • begun working on Social Listening and Analytical dashboard
  • Helping your reporting manager to create new opportunities for driving revenue

In six months, you would have:

  • Complete control of the deliverables planned for the existing clients
  • Participate in brainstorming sessions with different stakeholders

In 12 months, you would have:

  • Well-versed with operating Social Command center
  • Introducing clients to the larger analytical offering that Mediacom has to offer

Responsibilities of the role:

  • Work with your lead to identify valuable metrics, KPIs, and social media benchmarks;
  • Track and measure promoted posts and campaigns
  • Manage end to end ORM services for the existing clients
  • Create and provide daily and weekly reports, “end of campaign” reports, and ad-hoc sentiment and performance reports
  • Create and maintain trackers using social listening across brands and their campaign
  • Keeping track of changes/improvements in social platforms

What your day job looks like at MediaCom:

  • Track brand conversations to identify alerts or Opportunities for the onboarded clients
  • Track and measure promoted posts and campaigns
  • Create and provide Daily, Weekly and Monthly reports at the end of the campaign”, and  provide ad-hoc sentiment and performance reports
  • Create and maintain trackers using social listening across brands and their campaign

What you’ll bring:

  • Work with your lead to identify valuable metrics, KPIs, and social media benchmarks;
  • Manage end to end ORM services for the existing clients
  • Introducing clients/internal stakeholders on the importance of Insights in the digital world

Minimum qualifications:

  • 4 to 7 years of experience in Social Analytics, Social Intelligence, ORM and Influencer Evaluation
  • Experience with real-time social listening for real-time engagement 
  • Experience in reporting on organic and paid social media performance
  • Ability to uncover and communicate key social media insights
  • Excellent verbal and written communication skills
  • Required Proficiency in the following -
    • Tools: Excel, PowerPoint
    • Social Tools (At least one): Radian 6, Simplify 360, Locobuzz, Sprinklr, Sysmos
    • Social Panels: Facebook Insights, Twitter Analytics, Google Analytics

More about MediaCom

Welcome innovators, initiative takers and instigators. 

Founded in 1986 and established in Japan for over 10 years, we have grown to become 8,500 of the world’s leading media communications specialists, in 125 offices, across 100 countries.

We are proud to be recognized as the Japan Media Agency of the Year in both 2017 and 2018 with a Silver Award in 2019. With clients including Adidas, Mars, SK-II, Dell, The Coca-Cola Corporation, Cartier, IKEA, Peugeot and Citroen, working at MediaCom is a gateway to working with leading global brand organizations and connecting to people across the planet.

But the real secret to our success is simple (and not really a secret). It’s our People First, Better Results philosophy.

Our focus is on providing long-term, rewarding careers and we know that when we invest in our people, we’ll deliver better results not only for them but also for our clients.

We also know that talent comes in all shapes, sizes, genders and ethnicities. That’s why our agencies are open environments that celebrate differences and have built-in flexibility that reflects the many different ways in which people work and succeed. And its why we actively encourage participation in our Global Mobility program with opportunities to live and work around the world.
We are super connected and our employees contribute to and shape the working environment, from promoting work-life balance and well-being to organizing team events and celebrations.

Do you want to work with smart, creative, connected and enthusiastic people in a stable and rewarding environment? So do we.

Welcome to MediaCom.


About India

2020 brought opportunities for brands to innovate because of which we saw an evolving media stack. The growth of digital is set to soar high because of changing consumer habits. With approximately 500 million smartphone users, low-priced data plans, 45 to 50 million e-commerce shoppers, approximately 60 OTT offerings and a young population, India is a mobile-first internet market. It is also one of the top 10 ad spend markets in the world and is set to climb the ranks. Global big tech corporations have made considerable investments in top e-commerce/retail ventures and Indian start-ups, blurring the lines between social media, e-commerce and mobile payments, resulting in disruption on an unimaginable scale.

At GroupM India, there’s never a dull moment between juggling client requests, managing vendor partners and having fun with your team. We believe in tackling challenges head-on and getting things done.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.