Help Desk Administrator
Description
Health & Beauty – it’s in our DNA, the name Geneo is inspired by its root word “gene”. Born out of two great companies; Lumenis®, a global leader in pioneering innovative, energy-based solutions for Aesthetic and Vision applications, and its subsidiary Pollogen®, the innovators of the groundbreaking Geneo X® and the Oxygeneo technology. Together, Pollogen & Lumenis created the perfect balance of science and artistry in Geneo®.
Glo2Facial™ is a breakthrough treatment that unlocks the body's natural superpowers: Oxfoliate™ with O2 bubbles, amplify with LUX, a lite ultrasound experience, and detox via lymphatic massage for clean, calm and naturally hydrated skin. With its cutting-edge oxfoliation™ technology, Glo2Facial is the only treatment that triggers a natural oxygenation process from within, creating the ideal conditions to nourish and transform the skin from the inside out.
The Role Summary:
We are seeking a dedicated and knowledgeable Help Desk Administrator to join our IT team in Salt Lake City. The ideal candidate should possess a strong understanding of both Mac and Windows operating systems, a solid foundation in security principles, and the ability to deliver exceptional user support.
Essential Responsibilities:
- Provide technical support for MAC and WINDOWS operating systems, including troubleshooting and resolving issues.
- Implement and maintain security protocols to ensure the safety of the organization's IT infrastructure.
- Assist in the installation, configuration, and maintenance of computers and peripheral devices.
- Manage user accounts, permissions, software, and licenses.
- Maintain and upgrade operating systems, ensuring all systems are up-to-date with the latest patches and updates.
- Collaborate with other team members to address IT needs and challenges.
- Document and track issues using the helpdesk ticket system.
- Deliver high-quality service and support to all users.
- Manage and maintain IT assets, including hardware and stock.
- Support users with remote access and VPN.
- Provide support for "BYOD" (Bring Your Own Device) smartphones, iPads, etc.
- First level incident and service requests management for regional users.
- Act as the first point of contact for IT-related escalations in the region.
- Verify acceptable levels of IT security user awareness in the region.
- Manage relevant IT suppliers in the region.
- Ensure that corporate IT standards and best practices are implemented and maintained within the region.
Qualifications:
- Proven experience in a technical support role or similar position.
- In-depth knowledge of MAC and WINDOWS operating systems.
- Strong understanding of security principles and best practices.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Experience managing users in Active Directory.
- Knowledge of office 365 systems.
- Fluent in English, both speaking and writing.
- Minimum 3 years of hands-on end-user support.
- Deep knowledge of MS OS operating system, installations, computer hardware, and networking.
- Knowledge in corporate applications (such as HubSpot, SAP, Salesforce, Qlik) and business processes is an advantage.
- Very good human relations, communication skills, and service orientation.
- Independent employee, fast learner of new systems, technologies, processes, and applications.
- Ability to work in a dynamic and changing environment, cope with conflicts and stress situations, and work under pressure.
- Readiness to work in unconventional hours when needed.
- Strong attention to detail and well-organized.
- Ability to work in a fast-paced and dynamic environment.
- Strong organizational and time management skills.
- Highly service-oriented with the ability to provide excellent service.
- Independent, fast learner, and team player with multitasking capabilities.
- Relevant certifications (e.g., CompTIA Security+, CISSP) are a plus.
- Minimum 2 years' experience in a global company are a plus.
We include full health benefits, that’s medical, dental, vision, FSAs, and HSAs. We also provide Basic Life/AD&D and Long-Term Disability coverage at no cost to you! Top these benefits off with a 401(K) plan with an employer match & did we mention, facials!
Competencies:
The ideal candidate for this role will exhibit competency in the areas listed below. At Geneo, we see possessing these values as vital to the success of the position:
Abundance: We share a win-win, pay it forward attitude.
Bend Time: We embrace a breakthrough mindset and challenge “business as usual” to achieve what others might consider impossible.
Conflict with Kindness: We value diversity of opinions and debate for better business decisions, not personal ones.
Data Drives Decisions: We celebrate the weird data that drives the most value and uncovers opportunities others miss.
Execution is Expected: This is a high performance, high IQ, no bs company.
Focus: We focus on outcomes that matter.
Job Specifications
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the employees of this job description. Duties, responsibilities, and activities may change at any time with or without notice.
Geneo and Glo2Fcial are committed to equal employment opportunity. We do not discriminate based on an individual’s race and associated traits, sex, gender, religion, color, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, sexual orientation, gender identity and expression, age, genetic information, military and veteran status, or any other basis prohibited by law state or federal. This policy governs all aspects of employment at Geneo and Glo2Facial, including hiring, assignments, training, promotion, compensation, employee benefits, employee discipline and discharge, and all other terms and employment conditions.