Description

Job Type: Human Resources, Full Time, Hybrid 

Salary Range: $69,102 - $75,000

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

The Position

The Ability Management Specialist partners with key business leaders across the company and is responsible for the strategic and operational management of Gateway’s occupational and non-occupational absence, ability, and accommodation programs. 

This position will use their knowledge and expertise to provide leadership, guidance, and case management support for workplace injury and illness claims, as well as to coordinate safe, sustainable stay-at-work and return-to-work initiatives. The Specialist also oversees workplace accommodations, and contributes to effective attendance management practices. 

The focus of this role is to build position ability and absence management as a competitive advantage by developing and enhancing programs, systems, resources, and education, while driving the implementation of effective and compliant case and claims management practices. 

Gateway has evolved its approach from traditional disability management towards a broader Ability Management framework focused on employee outcomes, inclusion, and sustainable work. In this role, you will support occupational and non-occupational absence, ability, and accommodation programs (often referred to in the industry as disability management and return-to-work programs).

Key Responsibilities 

• Lead full-cycle return-to-work case management for occupational and non-occupational claims
• Develop and implement stay-at-work and return-to-work plans that prioritize safe, timely reintegration
• Manage workplace accommodations, including complex cases involving mental health, wellness, and physical limitations
• Partner with leaders to provide guidance on attendance management, accommodations, and employee absence issues
• Collaborate with healthcare providers, insurers (WSIB/WCB), and internal teams to support recovery and clarify restrictions
• Support and facilitate attendance management programs and meetings
• Identify trends and recommend proactive strategies to improve outcomes and reduce claim duration and costs
• Maintain accurate documentation, reporting, and case tracking
• Contribute to training and education on return-to-work and accommodation best practices
• Work closely with Health & Safety to align prevention strategies with claims trends

What You Bring  

• 2–3+ years of return-to-work case management experience (occupational & non-occupational)
• Proven experience managing workplace accommodations, including mental health and wellness cases
• Knowledge of WSIB/WCB processes, disability management, and return-to-work best practices
• Solid understanding of applicable legislation (Human Rights, Occupational Health & Safety, Employment Standards)
• Post-secondary education in HR, Disability Management, Health Sciences, or related field
• Strong ability to act as a trusted advisor to leaders
• Excellent communication, conflict resolution, and relationship-building skills
• Strong analytical thinking and problem-solving abilities
• Highly organized with the ability to manage multiple cases and priorities
• Certifications such as CDMP or CRTWC are an asset

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.

Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

This job posting is for an existing vacancy. 

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.