Description

Job Type:  Part Time 

Wage: $26.58 Per Hour 

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

The Position

Oversees successful Match operations while providing management support on the floor. Attracts, gains and maintains loyalty of new and existing clients. Builds client network and property reputation though in-person and on-line marketing and through traditional and social media. Drives the success of our eatery and public house through the promotion of events and products. Ensures premier customer service and product knowledge to our guests. 

Key Responsibilities 

• Maintains and demonstrates expert knowledge of upcoming sports events, products, events and promotions.
• Ensures profitability of Match operations by achieving financial and performance goals.
• Supervises the shift operation of the Restaurant including all employee and guest related functions. 
• Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
• Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
• Manages team efficiencies as it pertains to the operations needs.
• Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting.
• Maintains compliance with policies and procedures. 
• Responsible for cash management activities.
• Enforces Smart Serve and company policies on guest’s consumption of alcohol.
• Oversees performance, safety and recruitment and development needs of the department. Manages the performance of direct reports including: training, appraising performance, providing positive and corrective feedback, coaching, and administering discipline. Ensures appropriate appraisals and accountabilities are undertaken.
• Performs other duties as assigned.

What You Bring  

• 3 years supervisory experience in a high-volume, full-service dining restaurant or pub
• Enrolment or completion of a marketing or hospitality diploma/certificate program or equivalent experience preferred
• Proven leadership skills and abilities
• Demonstrates great team building skills 
• Excellent communication skills both public speaking, and written 
• Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, and presentation software.
• Experience with Point of Sale systems
• Excellent problem-solving skills
• Goal driven and organized
• Smart Serve Certificate
• Food Handers course
• World Host/Super Host certificate or similar customer service programs
• High level of customer service skills, ability to communicate with guests to ensure satisfaction 
• Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.

Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

This job posting is for an existing vacancy. 

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.