Player Services Coordinator

Rama, Ontario Casino/Bingo Part-Time (Regular)


Position at Casino Rama Resort

Job Type: Part-Time

The Gateway to Your Future
If you enjoy interacting with guests and are seeking an opportunity to excel, Gateway wants to hear from you. This Player Services Coordinator position involves promoting outstanding guest relations in a friendly and helpful environment, whether it be addressing a concern or issuing complimentary vouchers to one of our fine restaurants. In this role, you work with a reliable team of professionals to ensure our guests’ needs are exceeded.

We Provide

  • Full benefits package for full-time employees
  • Retirement savings plan
  • Exciting, supportive and fun work environment
  • Family and friends discounts on travel, tech, food, beverage, and fitness
  • Development and training opportunities

Key Responsibilities
  • Promotes outstanding guest relations. Handles all inbound/outbound calls with the Player Services Call Centre.
  • Manages booking procedures for concerts/hotel/premium events.
  • Opens and maintains new player accounts, player profiles, issue players cards for patrons, educate players on benefits of Player Passport card.
  • Screens player ratings to provide information on complimentaries to players.
  • Performs inventory control of all promotional materials.
  • Handles customer concerns or complaints for immediate solution.
  • Provides for superior customer service and promotes excellent employee relations with co-worker.
  • May be required to greet buses and give presentations to tour and travel groups.
  • Work box office for ticket sales and complementary redemption as required.

What You Bring
  • Previous customer service experience is preferred.
  • Computer skills required, knowledge of Microsoft, Access and Excel.
  • Able to organize and prioritize.
  • Available to work all shifts, including overnight or swing.

Why Work for Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at See for yourself what it’s like to be on a team that values your vision, skill and energy.

Apply Now!
Not the right fit this time? Follow us on our careers social media pages!


Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.