Description

Job Type: Full-Time

Wages: $48,360 +

Posting Date: October 6, 2025

This is a Non-Bargaining Unit position; applications from all internal applicants are welcome and will be considered and reviewed.

• Oversee property wide cleaning operations including Environmental Services, Hotel Housekeeping and Laundry departments to ensure the achievement of departmental objectives and service quality standards;
• Plan, organize and monitor daily activities of the team; lead daily pre shift meetings;
• Establish and maintain inventories; ordering and receiving of supplies to maintain necessary inventory levels while maintaining the operating budget.
• Ensure quality and cleanliness standards are met by conducting inspections for all indoor and outdoor areas property wide;
• Work closely with all departments within operations, communicating day to day updates and changes;
• Support the day-to-day operation of the Housekeeping and EVS offices;
• Schedule staff according to productivity standards and forecasted occupancy; update schedule changes and prepare daily rosters;
• Monitor work order systems ensuring maintenance and cleaning issues are completed for property wide areas;
• Collaborate with other department managers to achieve companywide goals, resolve issues and promote teamwork
• Respond to customer service issues promptly and professionally; lead by example ensuring team members are providing Diamond service to internal and external guests at all times;
• Supervisor performance management, provide coaching and counseling, assist team member with inquiries and concerns;
• Participate in recruitment efforts, hiring activities and staff training programs;
• Lead a motivating team environment following company “R.I.T.E” values;
• Perform other related and compatible duties as assigned.

• Experience of a minimum of 2 years in a Housekeeping operations environment/Housekeeping Supervisory role is a strong asset;
• Minimum 2 years’ experience in a related field combined with demonstrated supervisory experience with scheduling, training/development, performance management, etc.
• Experience working in a unionized environment an asset;
• Must be committed to results through flexible scheduling, consistent follow-up and leadership by example;
• Must be highly productive, energetic, attentive to detail and maintain a positive attitude;
•  Must be able to work Day shift, Afternoon shift and Overnight shift for up to 5 consecutive shifts each week. Must be available to work holidays and weekends.
• Individual must be eligible for AGCO Category 2 Licensing. 
• Must be able to work independently and in a team environment;
• Reliable and dependable work ethic;
• Must be computer literate in database programs to be able to proficiently use department specific programs such as LMS, Hotsos and Webworks systems;
• Good verbal and written English communication skills;
• Good time management skills; must have the ability to multi-task in a busy, fast paced work environment;  
• Must be able to perform essential duties that require frequent use of hands, wrists, arms, shoulders and back to grip, carry, lift and bend;
• Ability to walk and stand and regular intervals;
• Ability to use proper Personal Protective Equipment and cleaning supplies as per departmental standard operation procedures
• French language skills (verbal and written) are an asset
• All employees at Casino Rama are expected to:

• Comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act.
• Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures and protocols.
• Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and co-workers.