Hotel Guest Services Attendant
Description
Job Type: Part-Time
Wages: Start Rate: $17.20; 1 Year Rate: $18.35
Job Title/Classification: | Guest Services Attendant |
Department: | Hotel Front Office |
Employment Type: | Part-Time |
Shift Assignment | Days, Mon/Tue OFF |
Wages: | Start Rate: $17.20; 520 Hour Rate: $17.20; 1 Year Rate: $18.35 |
# of Vacancies: | 1 |
IMPORTANT: Bargaining unit members will be considered first for this position. Successful applicant must possess the skill, ability and knowledge required to perform this position.
Who We Are
Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.
Why Work For Us
Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today!
- Key Responsibilities:
- Represent as the first point of contact with guests; greet and acknowledge all guests using exceptional customer service and guest name;
- Maintain a high level of professionalism, positive demeanor and service etiquette at all times;
- Offer Valet services, explain terms of use and service, complete vehicle inspections and distribute valet parking tickets.
- Park and retrieve guests' vehicles to and from the designated valet parking area ensuring safety and security procedures are followed all times
- Control traffic flow; keep Emergency lanes clear; direct guests to appropriate parking areas;
- Offer Bell Services by assisting guests with luggage; load or unload from vehicle using proper, safe baggage/cart handling techniques; ensure guest safety and avoid property damage;
- Escort guests to their rooms; inform guests of the hotel’s facilities, hours of operations, and offer to make reservations as appropriate; arrange transportation for guests if needed (taxi, limo etc.);
- Explain proper use of key system to guests and ensure the room’s readiness; report deficiencies; explain operation of room equipment, fire exits and procedures;
- Store luggage in the guest service attendant’s closet and issue baggage claim check tickets;
- Deliver messages and requested items to guestrooms; assist with wake-up calls; assist with checking rooms due to check out;
- Assist guests during check out; transport luggage to lobby or vehicle;
- Respond to automated service order requests within 15 minutes
- Provide accurate directions to all areas of the Hotel and Casino complex;
- Complete tasks on the shift check list;
- Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers;
- Answer telephone within 3 rings using proper telephone answering techniques;
- Understand and follow safety and emergency procedures and comply with Hotel and Casino policies and procedures; perform all job duties in a safe and responsible manner.
- Keep work areas clean and free of safety hazards, debris and litter;
- Perform other tasks as assigned by management.
What You’ll Require
- Must have the skills to provide exceptional hospitable customer service to patrons and coworkers
- Must have the ability to communicate effectively, both verbally and in writing.
- Must have the ability to work well in a fast-paced business environment and well under pressure.
- Must have the ability to meet the Physical Requirements of the position
- Must hold a valid Ontario Class G2 driver’s license and be able to drive a manual transmission;
- Must provide a clean criminal history certificate and a clean driver’s abstract on an annual basis;
- Knowledge of area and attractions is an asset.
- French language skills (verbal and written) are an asset
- All employees at Casino Rama are expected to:
- Comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act
- Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures and protocols
- Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and co-workers
What Is Next
Love what you see so far? For the best chance to hear from us, apply within 7 days of the posting date. Not the right fit this time? Follow us on our careers social media pages!
**Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements
Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.
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