Description

Job Type: Full-Time - Contract (6 months)

Starting Rate : $52,201 Annually

The Gateway to Your Future
Gateway offers you the chance to move your career forward. Develop your leadership skills in a dynamic and supportive environment that is second to none. Under the direction of Hotel Front Office Manager, this position supervises the front office, room housekeeping and laundry functions to ensure the smooth operations and excellent customer service.
A Great Fit, if You

• Are friendly, polite, patient and willing to go the extra mile to satisfy guest needs
• Take advantage of all opportunities to improve the team?s performance and customer service
• Are proactive to provide solutions and address guest concerns
• Cultivate a positive team environment and encourage open collaboration and communication
• Are keen on details and work well with basic computer software
• Can juggle multiple tasks under pressure in a timely manner
• Benefit from working flexible hours, evenings, weekends and holidays

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• • Oversee the operations of the Front Desk, Guest Services and Valet departments to ensure the achievement of departmental objectives are service quality standards.  Provide additional coverage to the Spa in the absence of the Spa Manager.
  • Plan, organize and monitor daily activities of the team. 
  • Review daily arrivals, identify potential problems with rooms’ activity and take appropriate action.
  • Communicate with Housekeeping and other departments on the status of guest rooms in a timely and efficient manner. 
  • Review and resolve dispute accounts and Housekeeping discrepancies.
  • Schedule staff according to productivity standards and forecasted occupancy, adjust as needed throughout the day.
  • Comply with and report information on department activities and expenses.   
  • Ensuring company policies and regulations are met.
  • Assist with interviewing, provide training and career development for staff; conduct performance evaluations and provide feedback for employees, follow progressive discipline policies.
  • Provide input to the department’s monthly expenditures.
  • Prepare daily shift briefings and meetings for staff and communicate activities in the supervisor’s daily log.
  • Respond to customer service problems promptly and professionally.
  • Inspect guest room floors, guest rooms and public areas, inclusive of front of and back of house.  Coordinate preventative and corrective maintenance.
  • Establish and maintain inventories; ordering and receiving of supplies to maintain necessary inventory levels while maintaining the operating budget. 
  • Provide site inspections of hotel and banquet areas.
  • Keep work areas clean and free of safety hazards, debris and litter, provide safety reminders and training as needed.
  • Perform all job duties in a safe and responsible manner.
  • Adhere to departmental quality standards.
  • Perform other related and compatible duties as assigned

What You Bring

• • Certificate in Hospitality Management
  • Hotel and Resort Management
  • Must provide a clean criminal history certificate
  • Must provide a clean driver’s abstract on an annual basis
  • Smart Serve
  • WHMIS
  • Play Smart 1 and Play Smart 2 Training
  • Data Governance Advanced Training
  • Anti-money Laundering Basic or Advanced Training
  • Liquor Polices and Procedures Training
  • OML H&S Certificate
  • Contact with public/customers
  • Walking/Standing
  • Ability to lift/push/pull up to 50lbs
  • Office Environment

Why Work With Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy.

Get to Know Gateway
Gateway Casinos & Entertainment Limited (?Gateway?) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Apply Now!
Not the right fit this time? Follow us on our careers social media pages!


Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.