IT Support Analyst

Burnaby, BC Administrative/Professional Full-Time (Regular)


Position at Gateway Casinos Corporate Office

Job Type: Full-Time

Salary Range: $55,352.20 - $62,271.22

The Gateway to Your Future 

To be responsible for the Support & administration of desktop/laptop applications, systems for end users and peripherals for the corporate and Gaming environments. The incumbent will be required to collaborate with other team members and functional stakeholders to provide support and technology solutions of the Gaming Management System peripherals and corporate applications to meet business needs.  


We Provide

  • Full benefits package for full-time employees
  • Retirement savings plan
  • Exciting, supportive and fun work environment
  • Family and friends discounts on travel, tech, food, beverage, and fitness
  • Development and training opportunities


Key Responsibilities

  • PC Image Design, Build and Deploy Previous experience of ITIL methodologies 
  • Installs, supports, monitors and troubleshoots hardware and software equipment and issues.
  • Ideally be able to demonstrate knowledge in two or more of the following: 
    • Break & Fix
    • Use of tools/products to help maintain systems. 
    • Microsoft Office Application Support
    • Remote and Deskside PC Support
    • Gaming Kiosks and peripheral devices
    • Gaming & Office Printers
    • Cash handling kiosks (CTR, AJM)
  • Travel is required and sometimes on short notice


What You Bring

  • A proven track record of successful project implementation in a software and technology implementation environment
  • 5 to 7 Years in an IT Support role, Casino experience or equivalent combination of education and experience
  • Knowledge of Gaming and Entertainment Industry
  • Excellent interpersonal and communication skills, both written and verbal, in user-friendly language
  • Reliable transportation for travel between sites 
  • Working knowledge of LAN/WAN Networking, user/group setup, LAN security setup
  • Working knowledge of TCP/IP Internetworking, routing and switching management
  • Working knowledge of PC and server hardware installations and repairs
  • Working knowledge of Windows 7/10, Microsoft Office 2003/2007/2010
  • Experience with MS Active Directory, MS Exchange 2003/2007/2010/2013/2016 an asset
  • Knowledge of automated deployment 
  • Knowledge of source control and release management tools 
  • ITIL: 3 years


Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.


Get to Know Gateway

Gateway Casinos & Entertainment Limited ('Gateway') is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at


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