Key Account Manager
Description
Funko Overview
Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.
But what does Funko do?
Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of lenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry. Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world.
The Key Account Manager is responsible for overseeing operational distribution for a portfolio of key retail partners, coordinating marketing efforts, producing launches and sales promotions with assigned retail partners to achieve sales and profit quarterly objectives.
What You’ll Do
- Proactively contact buyers through outgoing calls and emails; actively sell and support new categories and departments
- Analyzes POS and industry trends to suggest products to client.
- Understands S&OP process to drive customer focused sales and build healthy product mix
- Utilize sales and inventory reports to identify licenses and products to solicit your customers.
- Continually looking for opportunities to cross sell across all of Funko’s product categories
- Coordinate with marketing team on retail level-based activities
- Identify and grow opportunities with clientele and collaborate with Sales Management to ensure strategic growth attainment plan.
- Participate in continued education/training to learn about new and existing product lines and improve sales techniques; be a trusted advisor on all things Funko.
- Ensure the highest level of customer satisfaction resulting in increased productivity and achieving quarterly incentive goals.
- Prepare quarterly and annual sales forecasts for all assigned accounts to ensure appropriate inventory levels.
- Create and deliver presentations tailored to your customer’s long-term business needs.
- Consistently meet quota and revenue targets
- Maintain high customer satisfaction with assigned portfolio
- Endeavour to action/respond within requested deadlines
What You’ll Bring
- 2-4 years’ experience in a Sales or Account Management role, preferably for a consumer product company selling direct to large, national retailers.
- Proficient in retailer proprietary systems
- Knowledge of collectible/toy/CPG industry and customer trends.
- Out of the box thinker; creative and strategic mindset.
- Understanding of PowerBI
- Proven account management or other relevant sales experience.
- Understanding of S&OP process to drive customer focused sales and build healthy product mix.
- History of successful conflict-resolution and de-escalation of issues with customers.
- Project-oriented, pro-active, creative and self-motivated work style.
- Proven ability to effectively manage multiple projects amid changing priorities in a fast-paced environment while consistently delivering superior results within given deadlines.
- Exceptional organization and time management skills.
- Degree from accredited college or technical school preferred.
- Excellent presentation and communication skills, both written and verbal
- Ability to provide reports to management on customer's needs, problems, interests, competitive activities, and potential for new products and services.
- Ability to create and deliver presentations tailored to the audience needs
- Experience with ERP or CRM systems preferred (MS Dynamics NAV)
- Proficiency with MS Office Suite
Salary Information
The base salary range for this position in the selected city is $73,600 - $92,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Work Environment
The noise level in the work environment is usually moderate. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!
Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.