Senior CRM Executive
Description
Senior CRM Executive
We are looking for a CRM Executive or Senior CRM Executive to join our team.
We are responsible for our customer communications and marketing automation across the customer lifecycle. We operate across a range of marketing channels but have a particular expertise in email.
Please note, the minimum expectation for office attendance is two to three days per week in our central London office.
Who are we?
We’re Funding Circle. We back small businesses to succeed.
At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow.
With more than a decade of expertise under our belt, we’ve built a game-changer of a platform with cutting-edge data and technology that’s reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.
We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience.
The role
- Leading the development and build of CRM projects and communications to support a range of lifecycle stages for our products. You are likely to be working to drive applications, support funnel conversion, gather insights on customer experience, deliver onboarding or offboarding as part of the role
- Working with CRM stakeholders, analytic and data partners to define our audience segmentation approaches and contact strategies for both manual and automated campaigns
- Measuring results, proposing optimisations and making change happen - this is more than a campaign delivery role and you will have scope to reform and improve our customer messaging approaches
- The opportunity to lead one of our products CRM processes and take ownership
- Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day
What we’re looking for
- A growth mindset, you’ll be driven, smart and able to think on your feet
- Email marketing channel know-how (2+ years) with a strong sense of how to deliver CRM campaigns ‘hands on’ via an ESP or customer engagement tool - knowledge of at least one platform is essential and some knowledge of HTML is preferred
- A solid understanding of the data requirements of a CRM campaign and the challenges that lie therein
- Appreciative of creative and an ability to create thoughtful customer messaging
- An interest in SME business finance and the ability to connect with the product types and thought patterns involved in the sector
At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements.
Want to learn more?
- We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £6.9bn of GDP generated). You can read our full Impact Report here: https://www.fundingcircle.com/uk/impact
- To see what our customers think, visit our Trustpilot page: https://uk.trustpilot.com/review/fundingcircle.com
- And we’re still evolving! Our award-winning multi-product platform is solving more SME finance challenges than ever before. We think big, rally together and meet the needs of SME customers like no other.
Why join us?
At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better.
We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Weath, Development & Lifestyle.
A few highlights:
- Health: Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, access to free online therapy sessions and exclusive discounts with Hertility for reproductive health support.
- Wealth: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
- Development: Dedicated annual learning allowance and full access to internal learning platform.
- Lifestyle: Wellhub (for fitness discounts), Electric Car Scheme and more!
And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.
Ready to make a difference? We’d love to hear from you.