Compliance Mgr-Testing
Description
Compliance Manager, Testing
What Defines an AFF Compliance Manager, Testing:
The Compliance Manager, Testing plays a vital role in executing independent compliance testing and identifying risks to ensure adherence to consumer protection laws, regulatory requirements, and company policies. This position supports the development of a robust compliance testing team focused on uncovering and reporting consumer credit risks. Responsibilities include managing all phases of the testing lifecycle—planning, scripting, scoping, execution, and reporting—while maintaining thorough documentation of findings, root cause analyses, and recommended corrective actions. The role also involves monitoring and validating policies, procedures, controls, and processes, and ensuring timely communication with stakeholders.
The Compliance Manager, Testing plays a vital role in executing independent compliance testing and identifying risks to ensure adherence to consumer protection laws, regulatory requirements, and company policies. This position supports the development of a robust compliance testing team focused on uncovering and reporting consumer credit risks. Responsibilities include managing all phases of the testing lifecycle—planning, scripting, scoping, execution, and reporting—while maintaining thorough documentation of findings, root cause analyses, and recommended corrective actions. The role also involves monitoring and validating policies, procedures, controls, and processes, and ensuring timely communication with stakeholders.
What We Offer:
- Competitive compensation
- Paid Time Off, 401(k) matching, medical, dental, and vision benefits
- Opportunities for growth in a high-paced organization
- A diverse, collaborative, and engaging work environment
Key Responsibilities:
- Independently conduct all phases of compliance testing to ensure alignment with policies and consumer protection regulations
- Deliver detailed, objective analysis supported by high-quality documentation and test reports
- Evaluate processes and controls, identify risks, and recommend improvements based on legal and regulatory standards
- Mentor and support junior compliance team members to foster a strong, collaborative testing environment
- Maintain expertise in consumer lending, credit, financing, and leasing regulations (state and federal)
- Assess control design and effectiveness in mitigating compliance risks
- Build relationships across business units to understand operations and address control weaknesses
- Communicate testing scope, methodology, results, and recommendations to business leaders and stakeholders
- Assist with internal and external audits and regulatory examinations
- Support the Testing and Monitoring Compliance Director with additional tasks as needed
Qualifications:
- 7+ years of experience in consumer regulatory compliance, internal audit, testing, or risk management
- Bachelor’s degree (or 4 additional years of relevant experience in lieu of degree)
- Strong knowledge of federal and state consumer compliance laws (e.g., TILA, FCRA, SCRA, MLA, TCPA, UDAAP)
- Advanced proficiency in Microsoft Word, Excel, and PowerPoint
- SQL experience is a plus
- Excellent verbal and written communication skills
- Interest in technology and consumer finance, including servicing FDIC-insured bank loans, RISAs, and Lease-to-Own products
- Strong analytical skills, attention to detail, and sound judgment
- Ability to collaborate across teams and explain complex regulations clearly
- Capable of managing multiple priorities in a fast-paced environment
Bonus Skills:
- Ability to build SQL reports and queries
- Bilingual in English and Spanish
Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
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FirstCash Holdings, Inc. is an Equal Opportunity Employer
FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at [email protected] or (800)645-2611 Ext. 1