Account Supervisor

Account Management Cary, North Carolina United States


Description

Position at Parsons Medical Communications

The Account Supervisor is the day-to-day brand leader for designated customers and is responsible for ongoing customer satisfaction.  This is achieved by building strong client relationships, contributing sound strategic thinking, and ensuring the quality and strategic alignment of the final product.
Expectations: 
  • Take Ownership
  • Help Colleagues Do Their Best
  • Infuse Optimism And Fun
  • Nurture Innovation
  • Keep An Open Mind
  • Exceed Expectations
  • Respect Others
The Account Supervisor supports the Account Director / Director of Client Services in cultivating and maintaining solid relationships with clients by serving both strategic and executional leadership roles. By partnering with clients to develop strategic and tactical plans and overseeing the agency team that executes against those plans,  Account Supervisors influence our clients’ success across the full span of promotional communications business. 
Examples of programs an Account Supervisor may lead include:
· Brand and concept development
· Websites: disease state and branded
· Nonpersonal promotion: banner ads, advertorials, print ads, emails
· Sales rep-delivered print and digital sales aids
· CRM
· Patient education
The position is ideal for candidates who have 4 to 5 years of experience in pharmaceutical marketing or at an agency, leading promotional, especially digital, initiatives and shaping strategies.
Position Responsibilities
· Ability to identify key opportunities/issues and provide strategic and tactical recommendations to help client achieve marketing goals
· Works with team to develop innovative solutions to client challenges
· Fosters a positive and productive team atmosphere
· Earns client’s respect and confidence as a trusted partner by continually bringing value to their business and a strong commitment to their success
· Serves as content and business expert on assigned brands, serving as a go-to resource for internal colleagues
· Ensures creative output is on strategy, on message, and clearly exceeds client’s expectations
· In cooperation with Account Director, builds annual SOW
· Generate key issues/objectives/strategies
· Manage development of tactical plan
· Work with Project Management to build budget and timeframes
· Provides accurate and timely product forecasts, manages reconciliations and billing, and serves as lead financial contact for client
· Leads development of internal client reviews and account planning process
· Responsible for the supervision, training and development of junior staff members
· Adapts to variations in workload and working conditions while maintaining a positive and professional demeanor
Talent & Knack
· Strategic understanding of both established and emerging digital and mobile technology
· Successful track record of delivering cross-channel integrated marketing programs that are the aligned with a strategic marketing plan
· Excellent oral and written communication skills
· Strong leadership skills are required
· In-depth knowledge of pharmaceutical/healthcare and agency industry
· Thorough understanding of marketing, communications planning, and branding
· Thorough knowledge of all marketing channels and an understanding of how they work in conjunction with each other to drive behavior
· Extensive experience working with creative and technical development of digital marketing solutions, technology, and emerging media in an agency environment
· Proven leadership ability and track record of earning respect of peers and colleagues
· Bachelor’s degree (minimum), preferably in health sciences, marketing, or communications field
· 4 to 5 years of pharmaceutical and/or agency experience

Don’t meet every single requirement? That’s okay! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Fingerpaint, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! Our team of qualified recruiters can match you with the right opportunity.

 

Fingerpaint provides equal employment [and affirmative action] opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status. 

Don’t meet every single requirement? That’s okay! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Fingerpaint, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! Our team of qualified recruiters can match you with the right opportunity. Fingerpaint Group provides equal employment [and affirmative action] opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.