Associate Director, Program Management

Project Management Phoenix, Arizona United States


Position at Fingerpaint Group

Reset your expectations of a health and wellness agency. Independent by design and built on a foundation of empathy, Fingerpaint celebrates what you bring as both a professional and an individual. With talent across the United States and Europe launching more than 200 brands, we are committed to creating and executing meaningful experiences. In 2021, Fingerpaint was named Ad Age’s Best Places to Work and was awarded Agency of the Year by Med Ad News. Here, creativity happens naturally—we attract top talent and give them a space to grow and collaborate.

Objectives of This Role

As an associate director of program management you will manage training, strategic business planning for book of business, and staff road map development

Duties and Responsibilities:


  • Drive difficult or complex project discussions with client and teams, facilitate resolution
  • Can speak to technical solutions, usability, and data integration fulfillment
  • Skilled at influencing and persuading internal teams and external clients

 Project Management

  • Proficient and innovative problem-solver
  • Collaborative business partner to team capability leads
  • Seeks to optimize team services and internal resources
  • Identifies potential improvements and efficiencies, ensuring teams use flexible project planning designed to support the strategic, creative, and executional process
  • Collaborates on key operational tools and process development/implementation
  • Responsible for the quality and consistency of work across brands


  • Partners with account and finance leads to ensure accurate, complete, reliable brand forecasting, pressure-testing against known variables and trends
  • Responsible for financial health of book of business, including monitoring run rate, and collaborates with resourcing/department leads to ensure the team is staffed to hit forecast o Evaluates and acts on utilization trends for direct reports
  • QCs brand SOWs before sending to finance for review; ensures a) assumptions are reasonable and all assumed costs are included/excluded; b) appropriate staffing allocations by department

 Training/Tool Set

  • Mastery of Ziflow, Workamajig; MS Office Suite (advanced-level Excel)
  • Collaboration in assessment of department tools, best practice guidance, SOP development

 Client Management/Interaction

  • Subject matter expert in client interactions (strategic, complex, or rare project types)


  • Collaborates with PM department lead on agency initiatives
  • Collaborates with interagency resource managers
  • Partners with creative and account leads to ensure success and financial health of brands o Collaborates with PM department lead to assess, align, and optimize processes within agency


  • Provides mentorship, training, and skill development to direct reports
  • Collaborates on content and delivery for PM meetings
  • Shares knowledge and provides learning opportunities across brands
  • Collaborates with PM department lead on departmental career development
  • Conducts biannual reviews and goal road-mapping; mentors direct reports through the process o Fosters good team culture, reinforcing and encouraging tenets of the agency

 Business Development

  • Participates in new business pitches, whether creating content or developing budgets or timelines Attends Q&A sessions with potential new clients

 Channel Expertise

  • Mentor for multichannel best practice development o Mentor for requirements assessment, co-creation cross-channel

Job Requirements:

  • Proven experience as program manager or other managerial position
  • Thorough understanding of project/program management techniques and methods
  • Excellent knowledge of performance evaluation techniques and key metrics
  • Outstanding knowledge of data analysis, reporting, and budgeting
  • Working knowledge of MS Office and program management software
  • Business acumen with a strategic ability
  • Excellent organizational and leadership skills
  • An analytical mind-set with great problem-solving abilities
  • Excellent communication skills


Preferred Qualifications

  • Previous stakeholder management skills
  • Strong working knowledge of Salesforce CRM software
  • Strong organizational and multitasking skills
  • Excellent analytical and problem-solving abilities
  • Team management and leadership skills
  • Documentation management and ability to use project management tools
  • Attention to details even under pressure
  • Time management skills with the ability to meet deadlines


Don’t meet every single requirement? That’s okay! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Fingerpaint, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! Our team of qualified recruiters can match you with the right opportunity.


Fingerpaint provides equal employment [and affirmative action] opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.