Account Supervisor

MedThink Communications United States Cary, North Carolina


Position at MedThink

Fueled by the power for discovery, the Account Supervisor is the day-to-day brand leader for designated customers. The Account Supervisor is responsible for ongoing customer satisfaction, which is achieved by building strong client relationships, contributing sound strategic thinking, and ensuring the quality and strategic alignment of the final product.

Our Uniqueness and Expectations of Future THINKERS…

Take Ownership

Help Colleagues Do Their Best

Infuse Optimism And Fun

Nurture Innovation

Keep An Open Mind

Exceed Expectations

Respect Others

The Account Supervisor supports the Account Director / Director of Client Services in cultivating and maintaining solid relationships with clients by serving both strategic and executional leadership roles. By partnering with clients to develop strategic and tactical plans and overseeing the agency team that executes against those plans, MedThink Account Supervisors influence our clients’ success across the full span of promotional communications business. Examples of programs an Account Supervisor may lead include:

  • Brand and concept development
  • Websites: disease state and branded
  • Nonpersonal promotion: banner ads, advertorials, print ads, emails
  • Sales rep-delivered print and digital sales aids
  • CRM
  • Patient education

The position is ideal for candidates who have 4 to 5 years of experience in pharmaceutical marketing or at an agency, leading promotional, especially digital, initiatives and shaping strategies. 

Position Responsibilities

  • Ability to identify key opportunities/issues and provide strategic and tactical recommendations to help client achieve marketing goals
  • Works with team to develop innovative solutions to client challenges
  • Fosters a positive and productive team atmosphere 
  • Earns client’s respect and confidence as a trusted partner by continually bringing value to their business and a strong commitment to their success
  • Serves as content and business expert on assigned brands, serving as a go-to resource for internal colleagues 
  • Ensures creative output is on strategy, on message, and clearly exceeds client’s expectations
  • In cooperation with Account Director, builds annual SOW
    • Generate key issues/objectives/strategies
    • Manage development of tactical plan
    • Work with Project Management to build budget and timeframes
  • Provides accurate and timely product forecasts, manages reconciliations and billing, and serves as lead financial contact for client
  • Leads development of internal client reviews and account planning process
  • Responsible for the supervision, training and development of junior staff members
  • Adapts to variations in workload and working conditions while maintaining a positive and professional demeanor     

Talent & Knack

  • Strategic understanding of both established and emerging digital and mobile technology 
  • Successful track record of delivering cross-channel integrated marketing programs that are the aligned with a strategic marketing plan 
  • Excellent oral and written communication skills
  • Strong leadership skills are required
  • In-depth knowledge of pharmaceutical/healthcare and agency industry
  • Thorough understanding of marketing, communications planning, and branding
  • Thorough knowledge of all marketing channels and an understanding of how they work in conjunction with each other to drive behavior
  • Extensive experience working with creative and technical development of digital marketing solutions, technology, and emerging media in an agency environment
  • Proven leadership ability and track record of earning respect of peers and colleagues
  • Bachelor’s degree (minimum), preferably in health sciences, marketing, or communications field
  • 4 to 5 years of pharmaceutical and/or agency experience